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Customer Service Officer

1 month ago

Scoresby, Australia Charterhouse Full time

Full-time, permanent position |Southeast office - hybrid work | Amazing training program & career progression opportunities
- **Previous face to face or call centre customer service experience is essential**:

- **You will work 5 days a week on a rotating roster, 8.30 am to 7 pm | Hybrid work**:

- **Work for a global business** **| Training will be provided**

**About the role**:

- You will have the opportunity to utilise your customer service skills working full time hours in a permanent position with a reputable brand in a fast-paced environment located in the south-eastern suburbs. The business offers a flexible work arrangement and places great emphasis on the development and learning of their team. This is a great opportunity if you are looking to grow and enhance your customer service knowledge and experience.
- This position is working full time on a rotating roster. You must be able to drive as there is no convenient public transport and travel into the office will be required. Equipment to work from home will be provided but a reliable internet connection is essential.

**Your key responsibilities include**:

- Handling inbound and outbound inquiries over the phone
- Providing a 5* customer service experience to customers over the phone
- Negotiating payment plans in line with company guidelines
- Identifying and flag contracts where repossession activity is to take place

**You will have the following**:

- 1-2 years of experience working within a Customer Service role
- Ability to multi-task, be hard-working and organized
- Proven experience working in a busy environment
- Excellent written and analytical ability, in particular accurate spelling, alpha-numeric data entry and qualifying data
- Work effectively and autonomously to specific deadlines while maintaining a high level of accuracy
- Excellent communication skills

**Benefits**:

- In return you will be rewarded with the opportunity to work for a growing, prosperous company. They embrace workplace flexibility and a diverse work force.
Their offices are surrounded by natural green spaces with a gym, café, and plenty of free parking on campus.

**Please note you will need to obtain a police check before commencing this role.**

_. If this position is not correct for you but you have experience working in Local Government please still do get in touch, we have numerous positions within council. _
- At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace._

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