Customer Service Officer

2 weeks ago


Scoresby, Australia Veritas Recruitment Pty Ltd Full time

**Work Type**:

- Temporary - Full Time**Work Mode**:

- On-site**Industry**:

- Call Centre & Customer Service**Location**:

- Scoresby - Victoria**Salary**:
$32.00 - $34.00 Hourly

**Reference**:

- BH-26046An exciting opportunity exists for an experienced customer service representative to join this highly regarded, innovative brand in a temporary assignment for up to 6 months. This busy and varied role will involve handling inbound customer queries across Australia and New Zealand. You will be responsible for achieving customer satisfaction by representing the organisation in a professional, courteous manner.

As a Customer Service Officer, your main responsibilities will include:

- Responding to inbound customer queries
- Deliver customer solutions in a timely manner
- Providing technical product support
- Communicate inbound/outbound regarding product repairs
- Providing updates to customers on their warranty enquiries
- Data entry
- documenting enquiries and processing the required information
- Keeping records and the database up to date

To be successful in this role, you should possess the following qualifications and skills:

- Previous experience in call centre or customer service is preferred
- Excellent phone communication skills
- Proficient in MS Office and touch-typing is highly regarded
- A positive can-do attitude and team player
- Reliable, confident and solution-focused

Please note that this is a temporary position that has the potential to extend based on the business’s needs.



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