Patient Services Officer

4 weeks ago


Frankston, Australia GenesisCare Full time

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?

GenesisCare is entering another exciting growth phase here in Victoria.

Following a recent internal promotion, our Frankston Clinic is now looking for an experienced Patient Services Officer (medical reception) to join their team.

This role will be Full Time working Monday - Friday, 38 hours a week.

More specifically, you will:

- Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
- Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
- Adapt to and manage an environment where there is ongoing change and competing priorities.
- Book and confirm patients for appointments and consultations.
- Billing and receipting at time of appointment.
- Accurately process relevant paperwork including data entry.
- Ensure the smooth running of the clinic.
- Continuously liaise with the team to ensure efficient processes.
- Manage patient records and filing of patient notes.

Benefits of joining our team:

- Internal career development opportunities globally
- Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount
- Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation
- The opportunity to work for one of the most influential healthcare providers
- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
- Learn and grow with our award-winning development programs
- Free access to thousands of LinkedIn training courses

We're interested in hearing from people who have
- Demonstrated ability to provide excellent patient care and customer service.
- Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
- Proven experience to work successfully both independently and in a team environment.
- Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
- Exceptional phone manner and ability to handle a high volume of patient inquiries.
- High attention to detail and excellent organisational skills.
- Flexible approach to work and able to adapt in a fast-paced environment.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose

Applications Close: Thursday 12th December 2024

GenesisCare is an Equal Opportunity Employer.



  • Frankston, Australia GenesisCare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Care to join the team? GenesisCare is entering another exciting growth phase here in Victoria. Following recent internal promotions, our Frankston Clinic has multiple Patient Service...


  • Frankston, Australia GenesisCare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Care to join the team?   GenesisCare is entering another exciting growth phase here in Victoria. Following recent internal promotions, our Frankston Clinic has multiple Patient...


  • Frankston, Australia GenesisCare Full time

    About the RoleWe are seeking an experienced Medical Receptionist to join our team as a Patient Service Officer. This is an exciting opportunity to work in a fast-paced administrative role where customer focus remains the top priority.As a Patient Service Officer, you will be the first point of contact for patients and provide excellent customer service both...


  • Frankston, Australia Peninsula Health Full time

    Job Description **Posting Start Date**:11/12/2024 **Req ID**:1883 **Job Title**:Patient Transport Driver **Employment Status**:Casual **Job Location**:Frankston, Rosebud, Mornington, Seaford, Hastings - **Enjoy working as part of a dedicated team**: - **Salary Packaging Available** - **Classification: Patient Transport Officer Grade 1 (PT20) - Grade 3...

  • Medical Receptionist

    3 weeks ago


    Frankston, Australia GenesisCare Full time

    About the RoleWe are seeking an experienced Medical Receptionist to join our team as a Patient Services Coordinator. This is an exciting opportunity for a skilled professional to work in a fast-paced administrative environment, providing exceptional customer service and supporting the smooth running of our clinic.Key ResponsibilitiesManage patient...


  • Frankston, Australia Peninsula Health Full time

    **Join an innovative and dynamic orthopaedic team.**: - **Develop innovation and improvement skills**: - **Flexible working arrangements available**: - **Classification Range: Grade 3** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide...

  • Office Supervisor

    6 months ago


    Frankston, Australia Capital Radiology Full time

    Great opportunity for an **Office Supervisor** to join our team at **Frankston **on a full-time basis. This is the perfect opportunity for someone who is wanting to take their career to the next level within a fast-paced environment. - Join a dynamic high performing team in a fast paced environment - Great location with access to onsite parking and shopping...


  • Frankston, Australia Benetas Full time

    **Support Service Officer**: - **CHC Frankston**: - **Permanent, Full-time** **What you do matters** - Are you looking for a job that truly makes a difference in the lives of others? Join Benetas and be a part of our mission to help older Victorians live their best lives. **A typical day will have you**: - Complete administrative and operational tasks...


  • Frankston, Australia St John of God Health Care Full time

    Your Role at St John of God Frankston Hospital - The role of the Environmental Services Assistant is to support nursing staff by caring for patients’ personal needs and housekeeping duties within the unit or the wider hospital as required.- The Position- - Performs housekeeping duties throughout the hospital, including ward cleaning, bed making and...


  • Frankston, Australia Frankston City Council Full time

    **Job no**: 493191 **Work type**: Temp Part Time **Location**: Frankston **Categories**: Administrative Situated on the stunning eastern shores of Port Phillip Bay, Frankston is the gateway to the Mornington Peninsula and a destination in its own right, offering visitors a unique mix of beaches, local attractions, and cultural experiences. Our leadership...

  • Social Work Grade 3

    7 months ago


    Frankston, Australia Peninsula Health Full time

    **- Grade 3 Social Worker - Focus of Patient Flow - based at Frankston Hospital (funding until 30/6/24)** - **Seeking an experienced Social worker who can work on weekends**: - **Supportive, dynamic team environment with the opportunity for variety in your day-to-day work**: - **Excellent salary packaging benefits and employee benefits program** **Who We...


  • Frankston, Australia HOBAN Recruitment Full time

    Join our team in Frankston and embark on a journey of growth and fulfillment! Are you a high-level Customer Service professional with a knack for exceptional phone interactions, looking for an exciting opportunity close to home? We have the perfect role for you! What You'll Do: - Uphold our clients' policies, ensuring satisfaction both over the counter...

  • Medical Officers Bank

    6 months ago


    Frankston, Australia Peninsula Health Full time

    **- Opportunity to join our Medical Officer Bank** - **Frankston, Mornington Peninsula & surrounding locations**: - **Salary Packaging Available**: - **Classification range Medical Officer Year 1 (HM14) - Medical Officer Year 6 and thereafter (HM20)** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service caring...


  • Frankston, Australia Peninsula Health Full time

    Job Description **Posting Start Date**:27/11/2024**Req ID**:2189**Job Title**:Health Information Services Clerk**Employment Status**:Permanent Part Time**Job Location**:Frankston- **Become a key team member supporting auditing activities across Peninsula Health** - **Be a part of a supportive and diverse team** - **Hybrid workig options available** -...


  • Frankston, Australia GenesisCare Full time

    About GenesisCareGenesisCare is a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes.The ambition for better cancer care that began our story has grown into a passionate team of employees across locations nationally. We are...


  • Frankston, Australia St John of God Health Care Full time

    Welcome to St John of God Health Care St John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers). We operate 26 hospitals and services comprising more than 3,300 hospital beds, including home nursing, disability services and social outreach programs. As a...


  • Frankston, Australia Peninsula Health Full time

    **Permanent, part time role available**: - **Supportive and friendly team**: - **Salary packaging benefits**: - **Inclusive and diverse workplace**: - **Frankston, Mornington Peninsula & surrounding locations** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our...


  • Frankston, Australia Frankston City Council Full time

    About the role  Council is looking for hard working individuals for Casual Customer Service Officer positions. The positions will be located within the Business Transformation Department and will be responsible for responding to and welcoming customers and visitors as they interact with Frankston City Council.The main responsibilities will include:...


  • Frankston, Australia Peninsula Health Full time

    About Peninsula HealthAs a major metropolitan health service, we provide care for a population of around 300,000 people across the life continuum. Our network of hospitals and community health services deliver quality, patient-centred healthcare and services that meet the needs of our diverse community.We offer a range of specialities including obstetrics,...

  • Medical Receptionist

    2 weeks ago


    Frankston, Australia Cure n Care Physiotherapy Full time

    Job Title: Medical Receptionist Company: Cure n Care Physiotherapy Location: 2 Finlay St Frankston, 3199. **Job Type**: Casual (Expected hours: 24 hours per week) About Us: At Cure n Care Physiotherapy, we are dedicated to providing high-quality care to our patients in a supportive and professional environment. We are looking for an organized, friendly,...