Telco Emergency Officer

3 months ago

Sydney, Australia NSW Department of Customer Service Full time

**Telco Emergency Officer**

Clerk Grade: 7/8, base salary starts at $106,025 - $117,363 plus superannuation and leave loading
Employment Type: Ongoing, full-time opportunity
Sydney / Bathurst / Gosford / Tweed Heads - hybrid working options and flexible working arrangements available
This role sits within the Network Operations and Emergency Management Team at NSW Telco Authority

**About the team**
An opportunity has become available for a Telecommunications Intelligence Analyst to join the Network Operations and Emergency Management team within NSW Telco Authority. This critical role will be responsible for supporting decision-making processes at the tactical, operational and strategic level.

In this role, you will work on the preparation for and prevention of emergencies, including developing, implementing, and improving data and information. You will also undertake projects and research activities that enhance the capability and performance of telecommunications operations. In the prevention, preparation, response and recovery phases of emergencies, you will provide critical advice in often high-pressured situations to senior stakeholders, whilst remaining calm and considered. You will excel under pressure and will be proficient in analysing operational intelligence and solving problems.

The role is also responsible for providing geospatial support, technical and implementation recommendations for the Network Operations and Emergency Management Team including supporting the business unit’s diverse business operations.

**Your day-to-day**:

- Supporting the Telecommunications Emergency Management Unit includes being available as a part of an on-call roster to respond to actual and potential significant telecommunications service interruptions in NSW.
- Contribute to the development, implementation and integration of strategic and operational plans and report on progress and identify trends to enable the development of response plans.
- Process information into actionable intelligence, including collecting, analysing, and interpreting data to produce timely and accurate assessments for decision-maker
- Monitoring and assessment of information sources relevant to the intelligence function to identify potential trends or issues.
- The collection, transformation, maintenance and analysis of corporate geospatial data.
- Participate in and contribute to the undertaking of emergency operations, reviews and debriefs, coordination forums, and operational exercises, which will include undertaking research and preparing procedures, situation reports and briefings.
- Identifying, analysing, and interpreting trends or patterns in complex data sets & visualizing data using tools like PowerBI / Tableau / Excel.
- Please note this role will be a designated security assessed position, and the successful applicant will be required to undergo an assessment for a national security assessment

***To be successful in this role you will demonstrate**:

- Experience working in a similar role.
- You are self-motivated and detail focused.
- Able to work in a high-pressure environment with competing priorities.
- Strong communicator and can build effective relationships with stakeholders at all levels.
- Strong data management and information processing skills.

**To apply**:
**About NSW Telco Authority**

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

**Closing Date: Monday, 16th September 2024 at 9:59am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is

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