Early Resolution Case Manager

3 weeks ago

Parramatta, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

Provide timely and accurate processing support to the business on high volume, low complexity claims.
- Case Manager - Managed Fund Claims

The OpportunityMake a positive difference supporting our customers-
- Competitive salary + bonus + benefits on offer including flexible work arrangements (including work from home three days per week and flexible start/finish times)-
- Permanent role with career development prospectsYour new role

This is an exciting opportunity to join us at QBE during a growth phase in our NSW workers compensation division, in both our Nominal Insurer and TMF business units.

As a Case Manager in our Early esolution team you will have the opportunity to do your best work as you take on responsibilities for the end-to-end management of claims under the NSW Workers Compensation scheme.
- You will assist injured workers with their injury management and return to work plans whilst maintaining relationships built on trust with all stakeholders involved.

The role of a Case Manager will see you return people to health and work with empathy, expertise and act as the key point of contact for stakeholders, including injured workers, their employers, doctors, and other medical professionals.
- The goal is to seek the best possible outcome for all parties involved, whilst supporting them through what is often an emotionally challenging time.
- Managing a portfolio of workers compensation claims in line with scheme regulation, you will be empowered to take a holistic case management approach to provide positive customer connections.
- Key activities as a Case Manager include:
Effectively set expectations, communicate and educate injured workers and their employers-
- Work in partnership with the injured worker and their employer to manage their journey in returning to work-
- Ensure timeframes and compliance measures are adhered to in line with legislation and company policyMeet and work in partnership with internal and external stakeholders to achieve best practice outcomesWe’ll support you to build expertise and grow your career

Whether you have previous experience or you’re new to the workers compensation industry, our comprehensive New Starter Pathway training program and ongoing coaching will set you up for success. This begins from the very first day of your employment, providing you the support you need to grow your expertise and progress your career over four proficiency levels from Foundational to Intermediate, Advanced and Expert.

We’re all about flexibility

From where you work to what you wear, we trust you to focus on delivering results. QBE’s hybrid working model empowers you to make the most of your day. The first four weeks of our New Starter Program are focused on establishing a solid foundation for success, so during these four weeks you’ll need to attend the office regularly. After this, you’ll work in a hybrid way with three days working from home and two days in the office, giving you just the right balance to further embed your learning and continue building connections.

About you

You genuinely care about the work you do, delivering an informed, customer
- centric service with empathy and patience. You remain focused in a fast-paced environment, have exemplary communication skills and can demonstrate resilience in challenging and sensitive situations. You understand that you play an essential role in the delivery of a critical service that will have a significant impact on the lives of our customers at a difficult time.

You will also have:
- Professional experience in a fast-paced, customer-centric environment-
- A high degree of influencing skills, partnered with strong written and verbal communication skills-
- A resilient approach to your work, maintaining a positive and optimistic response to all challenges-
- Excellent time management and prioritisation skills-
- A flexible and service-orientated approach-
- A keen willingness to learn with a proactive and positive attitudeAbout QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.
- We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
- And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
- With more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
- We believe this is our moment - what if it was yours too?
- Your career at QBE — let’s make it happen
- (30) QBE Insurance: My Company | LinkedIn

  • El1 Assistant Director Case Management

    2 weeks ago

    Parramatta, Australia Chandler Macleod Full time

    **Chandler Macleod are recruiting numerous EL1 Case Managers.** **The opportunity** 12 month initial team leadership Labour Hire contracts with the opportunity to extend. EL1 level role paying a daily rate of $602.55 + Superannuation, to be based out of Parramatta This is a hybrid position offering 2 days working from home, with the remaining 3 on...

  • Case Management

    2 weeks ago

    Parramatta, Australia DFP Recruitment Services Full time

    **Job description**: - **Multiple Federal Government opportunities in Parramatta**: - ** APS6 - $60.26/hour + super**: - ** EL1 - $602.55/day + super**: - ** 12-month contract with possibility of extension**: - ** Hybrid remote work (WFH), 2 days weekly** Our Client is a Federal Government body that supports Australians and their families by valuing a...

  • Case Management

    5 days ago

    Parramatta, New South Wales, Australia DFP Recruitment Services Full time

    Job description:- Multiple Federal Government opportunities in Parramatta: APS6 $60.26/hour + super:- EL1 - $602.55/day + super:- 12-month contract with possibility of extension: Hybrid remote work (WFH), 2 days weeklyOur Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to...

  • El1 Level Case Management

    7 days ago

    Parramatta, Australia HOBAN Recruitment Full time

    Join HOBAN Recruitment, a trusted recruitment agency, as we seek a skilled **EL1 Level Case Management **to work on an exciting assignment with our client based in **Parramatta, NSW.** Our client, a leading organisation dedicated to enhancing the lives of individuals with disabilities, is seeking passionate individuals to contribute to their...

  • Aps 6 Level Case Management

    2 weeks ago

    Parramatta, Australia HOBAN Recruitment Full time

    This role is located in **Parramatta NSW.** **Responsibilities**: - Undertake end-to-end case management activities, ensuring compliance with relevant legislation and policies. - Analyze complex AAT matters, developing options for early resolution. - Obtain necessary information and advice for effective resolution. - Attend Case Conferences, Conciliations,...

  • Resolutions Officer

    7 days ago

    Parramatta, Australia people2people Full time

    Our client is a worldwide well-known and highly respected brand in the electronics industry. With expansion to their business, we have now an opportunity for a Resolutions Officer to join the team. **About the role**: End to end case management for high risk and escalated customer claims, analysis of escalation root cause and proposal of improvement plans...

  • Aps 6 Level Case Management

    2 weeks ago

    Parramatta, Australia HOBAN Recruitment Full time

    Join an impactful team as an **APS6 Level Case Manager** with HOBAN Recruitment on behalf of our esteemed client in **Parramatta SYDNEY NSW.** **Your responsibilities will include**: - Undertaking end-to-end case management activities, guided by appropriate line manager input and oversight. - Analysing and managing complex AAT matters to develop options...

  • El1 Case Management Officer

    5 days ago

    Parramatta, New South Wales, Australia Chandler Macleod Full time

    Location***- Parramatta, New South WalesCategory***- HealthSalary- $602 AUD - $602 AUD DailyPosted 07Nov2023Work type ContractContact Zoe EaglesReference BH153363Chandler Macleod is currently recruiting for anEL1 Case Management to work for one of ourFederal Government clients based inParramatta. The position is12-month contract role with the possibility of...

  • Resolutions Officer

    5 days ago

    Parramatta, New South Wales, Australia people2people Full time

    Our client is a worldwide well-known and highly respected brand in the electronics industry. With expansion to their business, we have now an opportunity for a Resolutions Officer to join the team.About the role:End to end case management for high risk and escalated customer claims, analysis of escalation root cause and proposal of improvement plans to avoid...

  • Aps 6 Level Case Management

    5 days ago

    Parramatta, New South Wales, Australia HOBAN Recruitment Full time

    This role is located in Parramatta NSW.Responsibilities: Undertake endtoend case management activities, ensuring compliance with relevant legislation and policies. Analyze complex AAT matters, developing options for early resolution. Obtain necessary information and advice for effective resolution. Attend Case Conferences, Conciliations, and Hearings...

  • Resolutions Officer

    2 months ago

    Parramatta, Australia people2people Full time

    Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? Our client, a world-renowned global organisation, is looking for experienced, passionate, and dedicated customer service professionals. **The Role**: As a Resolutions Officer, you are responsible for end to end case...

  • Resolutions Officer

    3 weeks ago

    Parramatta, Australia people2people Full time

    Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? Our client, a world-renowned global organisation, is looking for experienced, passionate, and dedicated customer service professionals. **The Role**: As a Resolutions Officer, you are responsible for end to end case...

  • Injury Case Manager Specialist

    3 weeks ago

    Parramatta, Australia APG Workforce Full time

    Government Role - NSW Location - $65.00 p/h + super - 4 Month contract + Possibility of extension APG is currently seeking an Injury Case Manager Specialist for a 4 Month contract within an NSW Government Sector. **Primary purpose of the role** - **$65.00 p/h + super**: - **Location: Any TAFE NSW Campus**: - **4 Month Contract** **The Role** - The...

  • Injury Case Manager Specialist

    5 days ago

    Parramatta, New South Wales, Australia APG Workforce Full time

    Government Role - NSW Location- $65.00 p/h + super 4 Month contract + Possibility of extensionAPG is currently seeking an Injury Case Manager Specialist for a 4 Month contract within an NSW Government Sector.Primary purpose of the role- $65.00 p/h + super:- Location: Any TAFE NSW Campus:4 Month ContractThe Role The Injury Management Case Specialist is...

  • Resolutions Officer

    5 days ago

    Parramatta, New South Wales, Australia people2people Full time

    Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? Our client, a world-renowned global organisation, is looking for experienced, passionate, and dedicated customer service professionals.The Role:As a Resolutions Officer, you are responsible for end to end case management...

  • Case Manager

    5 days ago

    Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

    Division: Strategy Policy and Commissioning- Location: Parramatta, NSW, AU, 2150- Req ID: 59232Case ManagerEngagement Support ProgramCVE Engagement and Support UnitLocation: Parramatta with flexible/hybrid optionsEmployment type - Ongoing Full-Time roleSalary - $101,947 pa - $112,849 pa, plus employer's contribution to superannuation and annual leave...

  • Case Manager

    1 month ago

    Parramatta, Australia Link Group Full time

    **Overview With a focus on quality outcomes by balancing member needs with operational limits, the Case Manager is the primary role to ensure that member / claimant claims are correctly set up in the initial claiming phase and paid correctly at the end of the claiming process. The Case Manager ensures members / claimants receive accurate correspondence,...

  • Case Manager

    3 weeks ago

    Parramatta, Australia Link Group Full time

    **Overview With a focus on quality outcomes by balancing member needs with operational limits, the Case Manager is the primary role to ensure that member / claimant claims are correctly set up in the initial claiming phase and paid correctly at the end of the claiming process. The Case Manager ensures members / claimants receive accurate correspondence,...

  • Case Manager

    3 weeks ago

    Parramatta, Australia Link Group Full time

    **Overview** With a focus on quality outcomes by balancing member needs with operational limits, the Case Manager is the primary role to ensure that member / claimant claims are correctly set up in the initial claiming phase and paid correctly at the end of the claiming process. The Case Manager ensures members / claimants receive accurate correspondence,...

  • Case Manager

    2 months ago

    Parramatta, Australia Toll Group Full time

    Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Government & Defence provides specialised logistics expertise, including relocation services. We work with...