Customer Success Manager, Construction

6 months ago

Sydney, Australia Autodesk Full time

Job Requisition ID #
- 23WD73632

About Autodesk Construction Solutions

Autodesk has fully reimagined the construction business for the digital age, enabling companies to address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer and field. This enables customers to move seamlessly through each phase of the construction lifecycle from design and preconstruction to construction, turnover and operations, with best-in-class Autodesk Construction Cloud solutions. General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed up decision-making, reduce risk, and improve overall project outcomes.

Role: Customer Success Manager

Autodesk Construction Solutions (ACS) is looking for a Customer Success Manager to retain and expand our construction customers. The Customer Success Manager is responsible for enabling continuous adoption of our cloud solutions and helping our customers fulfil their desired business outcomes. In this role, you will be a trusted, strategic partner to your assigned customers and build lasting, meaningful relationships.

Reporting to the Regional Manager of Customer Success, you will develop a network within each customer, align with their business objectives and maximize the value of ACS workflows to the customer. You will be the main driver for product adoption and collaborate with ACS Sales teams to help close account expansion opportunities. You will lead the digital expansion of your customers with a passion for technology and the construction industry.

About You
- You are familiar with the direction and strategy of Autodesk to become the leading construction platform company.
- You enjoy discussing and driving digitization and digitalization of our customers and the AEC industry as a whole.
- You will onboard new construction customers with a focus on accelerating their time to value and helping them achieve their positive business outcomes
- In order to achieve those positive business outcomes, you will seek areas to expand solution adoption, as well as recommend best practices to optimize their post-purchase utilization
- You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure on-time renewals, and identifying expansion opportunities
- You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
- You will collect product feedback from customers and contribute to product roadmap discussions
- You will track account health to identify churn risk and work proactively to eliminate that risk
- You will drive product usage and adoption of the Autodesk Construction Cloud (ACC)
- You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team
- You are comfortable proposing and building processes that will allow our organization to scale, and collaborate with numerous stakeholders and teams, both internally and externally.
- You will act as an ACS evangelist while identifying industry positive business outcomes, required capabilities, and finding relevant forums to increase awareness of ACS services

Minimum Qualifications
- At least 3 years' experience in a customer-facing, B2B role
- Experience in the Architecture, Engineering and Construction Industry, OR
- Experience in Customer Success, Account Management or a client facing role
- Ability to travel up to 30% of your time
- Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)
- Excellent written and verbal communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Process-driven and organized by nature
- Willingness to be adaptable and help problem solve
- Hard working, have a record of accomplishment, and demonstrated drive for achievement

Preferred Qualifications
- Previous experience in the Construction Industry - (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)
- Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction
- Extremely beneficial would be detailed understanding of our ACS Solutions (BIM 360, Plangrid, Assemble, Autodesk Construction Cloud) or similar CDE and Construction/Project Management solutions

Learn More

About Autodesk

Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of wor

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