Administrative Assistant

4 weeks ago

Heidelberg, Australia people2people Full time

**Fast paced administrative and customer service role in a hospital setting**:

- **Full Time Monday - Friday role with salary sacrificing**:

- **Great role in the Northern Suburbs**

Fantastic opportunity for a professional and passionate administrative liaison to join our clients team based in the Northern Suburbs. This role will build relationships with stakeholders and provide valued information. This is a rewarding pathway for somebody who is passionate about giving back and supporting others

**RESPONSIBILITIES**:

- Liaising with patients, medical consultants and external stakeholders
- Identifying and assisting patients in understanding their private health insurance
- Processing claims of patients
- Answering general enquiries both internal and external
- Providing education and consulting to patients
- Support the administrative needs of all patients
- Providing exceptional customer service through building and maintaining effective relationships
- Managing and updating patient records in a confidential manner
- Ensure all policies and procedures are adhered to

**SKILLS AND EXPERIENCE**:

- Prior experience and a passion for customer service within a highly sensitive environment
- Demonstrated experience and knowledge of Australian health care and Medicare services
- Strong written and verbal communication skills with the ability to liaise with external stakeholders including interpreters
- Effective time management skills with the ability to meet deadlines
- Ability to work in a fast paced and diverse environment
- Customer oriented to ensure all customer queries are dealt with effectively and efficiently
- High level of confidentiality

**WHAT'S IN IT FOR YOU?**

Work with a tight knit team who value diversity and respect. Our client has a strong mission and clear values that guide everything they do You will have access too:

- Generous salary packaging on offer
- Career progression and development opportunities
- Work for an employer that has been recognised as a employer of Choice
- Access to health and well being programs
- Corporate discounts available for all staff

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