Technical Product Trainer

4 weeks ago

Sydney, Australia DocuSign Full time

**Company Overview**:
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually

anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

**What You'll Do**:
The Technical Product Trainer will educate customers, partners and employees on DocuSign’s products, offering industry perspectives, in-depth product knowledge and best practices through instructor-led sessions. The DocuSign University Technical Product Trainer is an experienced professional who delivers high-quality and impactful learning experiences to DocuSign’s customers, partners, and team members. The Technical Product Trainer works collaboratively with the Global DocuSign University team to assist in the execution of DocuSign University delivery strategy and goals. The role requires the individual to ingest new product offerings, become proficient with their use and basic implementation, and maintain updated knowledge in a rapidly changing environment.

This role is responsible for supporting the classroom technical environments for delivery of assigned courses across the DocuSign products. They will partner with management, GTM team and other Product Trainers for projects as requested.

This role also involves attaining knowledge and expertise on the DocuSign University offerings and cross functional collaborations with Customer Success and the sales organization. Keys to success in this role include technical aptitude, unwavering focus on customer satisfaction, dedication to helping a team succeed, and cross-organizational collaboration.

This position is an individual contributor reporting to the Professional Services Leader in the region and is designated Remote.

**Responsibility**
- Deliver training in a variety of formats, including both virtual and onsite classroom settings
- Collaborate on content creation within and across functional teams
- Cultivate relationships with internal and external stakeholders
- Cooperatively identify training needs and creative solutions to training challenges
- Provide comprehensive product expertise to internal and external customers
- Remain current on industry trends and related technology
- Maintain high utilization and customer satisfaction scores with consistent daily deliverables
- Manage the DocuSign University Public schedule in collaboration with DocuSign University Manager and global team
- Schedule other certified trainers in the region (e.g. Adoption Consultants, Product Consultants) for delivery of private and public training
- Help scope custom training requests with the customer in collaboration with the wider DocuSign University
- Prepare and communicate DocuSign University updates and changes to the APAC region
- Act as an expert on DocuSign University services applicable to APAC and partner with Sales Organisations and Engagement Managers on deals involving DocuSign University services
- Perform internal enablement on services of the field in conjunction with the field enablement team
- Internal analysis and reporting on CSAT and attendance rates on APAC courses
- Travel might be required - 20%
- Requires flexibility in working hours to support all time zones in APAC

**What You Bring**:
**Basic**
- BS/BA degree, or commensurate experience is acceptable
- 5-7 years of experience in a professional service, consulting, product training, or education role in a technology environment
- Experience delivering instructor-led training in virtual and physical classroom environments

**Preferred**
- Ability to promote technical skills development in team members
- API development experience a plus
- Salesforce administration or development experience a plus
- Contract Lifecycle Management (CLM) and Business Process Modelling Language (BPML) experience a plus
- Confident written and oral communication skills
- Strong ability and enthusiasm for driving both a positive and a performance-based team culture
- Experience working independently but also collaboratively, and cross-organisationally to promote overall customer success

**Life At DocuSign**:
**Working here**

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and t

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