Reservations Agent

2 days ago


Perth, Australia Marriott International, Inc Full time

**Job Number** 22188001

**Job Category** Reservations

**Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**We are looking for a talented Reservations Agent to rise with us and join the Marriott community**

**OUR COMPANY**

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**ABOUT YOU**

We are looking for an individual who is;
- Friendly, confident, vibrant and professional personality
- Previous hotel experience in a similar situation is highly regarded
- Australian working rights
- Excellent computer and Office 365 knowledge
- Previous sales experience, understanding sales and reservations is highly regarded

**BENEFITS**

Working with The Westin and Marriott offers a wide range of benefits. With more leave, more benefits, more perks we are here to support you and your work-life balance. Benefits include:

- Enhanced parental leave and long service leave portability across all 30 Marriott Brands
- Paid Birthday Leave
- Food and accommodation perks such as discounted food, beverage and hotel stays
- Enhanced superannuation
- Travel & stay benefits including eligibility to join our Bonvoy Loyalty Program
- Incentive, recognition and wellbeing programs
- Excellent opportunities for career growth and learning opportunities
- Access to EAP at all times

This role is a great opportunity for you to work in a friendly environment where you can grow and develop your sales and reservations knowledge. If this is something you are interested in, we encourage you to **APPLY NOW**
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.


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