Reservations Agent

5 months ago

Perth, Australia Crowne Plaza Hotels & Resorts Full time

First impressions count. Our Reservations team are the beginning of exceptional guest experiences, making our guests feel welcome from the first point of contact. They make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

**A little taste of your day-to-day**:

- Providing courteous and efficient handling of all incoming new reservations, changes, cancellations and general information
- Acknowledging IHG One Rewards members and returning guests
- Converting enquiries into confirmed bookings while displaying strict privacy and accuracy of information
- Taking, managing, and receiving payments in line with hotel credit and billing policies
- Flexing your product knowledge of facilities, room categories, rates, packages and promotions to demonstrate value to our guests
- Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations

**What we need from you**:

- Previous experience in a hotel front desk or reservations capacity
- Strong written and verbal communication; passion for excellent customer service
- Your problem-solving skills will turn issues into opportunities
- Proven exceptional attention to detail
- Prior experience working with Opera PMS is advantageous
- Ability to work independently and manage conflicting priorities

**What you can expect from us**:
You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- Free meal on shift
- Paid birthday leave - hip hip hooray
- Proactive paid wellness and mental health days
- Some of the best colleague discounts across our IHG Hotels & Resorts for accommodation, food and beverage
- A massive colleague discounts platform for all your favourite brands and retailers - to help your salary go further

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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