Customer Service Coordinator

3 days ago

Melbourne, Australia Inject Full time

Join an established Australian company with over 40 years of success.
- Full-time role, regular working hours. No late nights or weekend work.
- Work within a supportive team that will invest in your development.

**About CDK Stone**

Across our 40-year history, we have been importing premium natural stone, high quality tools and equipment, and cutting-edge stone processing machinery. Providing total support to the stone industry, we have a team of technicians who install, maintain and repair this sophisticated machinery.

With a national presence and head office in Moorabbin, we are now looking for our next Customer Service Coordinator to join the team.

**Why You Want to Work Here**
- It is the culture and unprecedented support you will receive in this role that will excite you and keep you coming back for more. Within our existing close-knit team, you will enjoy the banter and laughs of a down to earth and friendly group, but also the backing from people who are never too busy to help out.
- We have a high retention rate across our three divisions, which is a testament to our culture of support and success. We place a strong emphasis on learning and development, which will enable you to grow both personally and professionally.
- Enjoy working regular Monday-Friday hours (8am-4:30pm), with no more weekend work or late nights.
- Whilst this will predominantly be an office based role, there is some flexibility to work from home.

**About You**
- You enjoy speaking to people over the phone and adopting a down-to-earth with approach your customers. You take the time to listen, seek to understand and empathise with customers so you can provide them with the solution to their problem or answer to their question.
- Having handled a variety of customer inquiries or complaints, you are confident in your ability to deliver quality customer service. You now want a new challenge where you can transfer your customer service skills to a new industry and take that next step in your career.
- At the moment you may be working as part of a rotating schedule which involves working late nights or weekends. What you are looking for is a role that will give you greater work-life balance with regular Monday-Friday working hours.

**About the Role**

The goal for this position within the service department is to ensure the coordination of the end to end delivery of service requests from highly valued customers and remain the first point of contact.

You will add significant value by:

- Being the first point of contact for customers, promptly supporting them throughout their service request
- Investigating and understanding what possible issues are occurring with the machinery
- Accurately assess customer needs and log them into the CRM system
- Liaising with technicians and ensure they are fully supported and properly equipped for each sight visit
- Providing ongoing service updates to customers throughout the entire request
- Enjoying the satisfaction of solving the customers problem

**Selection Criteria**

To be considered for this exciting opportunity, all we require is that you have customer service experience.

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