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Parts Specialist
2 months ago
At William Adams, we are seeking an experienced Parts Advisor to join our team in Clayton, Victoria. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring accurate and timely information related to parts needs, and working closely with our Parts Manager to achieve sales and customer satisfaction goals.
About the Role
- Provide excellent customer service, responding to front counter enquiries and resolving customer concerns in a timely and professional manner.
- Locate and provide Cat parts for customers and technicians, utilizing digital and print resources to ensure accurate and efficient parts interpretation.
- Participate in a rotating roster, including Saturday mornings and occasional after-hours support, to ensure seamless customer service and parts support.
- Assist with parts warehousing tasks, including receiving, order picking, and dispatch, to maintain a high level of customer satisfaction and efficiency.
- Ensure company accounts receivable processes are adhered to in relation to parts sales transactions, maintaining accurate records and resolving any discrepancies.
About You
- You will have a passion for customer service, with a willingness to learn and develop into a Cat Parts Specialist.
- Exceptional communication skills, with the ability to work effectively with customers, colleagues, and management.
- Proficient in Microsoft applications, with experience working on different systems and databases.
- Excellent organizational skills, with the ability to handle multiple tasks and prioritize customer needs.
Why Work for Us?
At William Adams, we value our employees and offer a range of benefits, including access to our Employee Assistance Program, Wellbeing portal, and competitive salary package. We are committed to providing ongoing career and development opportunities, a positive and supportive work environment, and a range of rewards and benefits through our platform, The Hub.
We are looking for a motivated and customer-focused individual to join our team. If you are passionate about delivering exceptional customer service and have a strong desire to learn and develop, we encourage you to apply for this exciting opportunity.
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