Customer Outcomes Associate

2 months ago

Sydney, Australia Hatch Full time

** This role is at Smartsheet (not for Hatch)**

Hatch is supporting Smartsheet to find a great Customer Outcomes Associate to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Smartsheet.

**About the role at Smartsheet**

As a **Customer Outcomes Associate**, you will be a key driver in the adoption of a company-wide GTM (Go to Market) approach that drives higher levels of customer success and revenue growth. As a key member of the WWFO (Worldwide Field Organisation) team you will collaborate across all critical functions to evolve Smartsheet's GTM capabilities and be an active evangelist of the evolving Customer Outcomes approach that impacts both Smartsheet employees and customers.

**Seniority**

**Mid Level** - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

**Responsibilities**
- Sales Pipeline Fulfilment - Ensure the top of the sales pipeline is adequately filled with quality leads
- Sales Team Enablement - Identify opportunities to enhance processes and resources that enable team performance and time spent with prospects or customers
- Sales and Customer Success Process Improvement - Experiment with new ideas, processes and tools to improve and scale the way that we engage with customers

**Strengths**
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Results orientation - Focuses on outcomes and the steps it takes to achieve them

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Smartsheet.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $80,000.00 - $120,000.00 per year

Work Location: One location

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