Inbound Customer Service Representative

3 weeks ago

Bella Vista, Australia people2people Full time

**The Company**
We are excited to be working with a growing business based in the heart of Norwest, with a focus on data driven decision making and a continuous evolution of their product offering to help meet the ever-changing needs of their customers. A leading distributor of direct Insurance products in the Australian insurance market, specialising in harnessing technology and analytics to help design, administer, market and distribute a variety of award-winning insurance products through their Australian, New Zealand and Canadian proprietary brands and partners. They are looking for experienced customer service representatives to join their Customer Support Department.

**The Role**:
Working in the Customer Support department, you will be responsible for receiving inbound calls from customers and making outbound calls to customers in regards to their policies as well as being responsible for receiving and processing work items from both customers and internally in regards to their policies.

As a Customer Service Representative your duties will include but not be limited to:

- Dealing with telephone calls from both inbound and outbound customers and internal agents.
- Perform call backs where required to customers within agreed time frames.
- Ensure all client requests are managed within agreed service standards whilst also adhering to the process requirements of the business.
- Provide a high level of customer service when responding to all clients enquires.
- Investigating and resolving clients enquires.
- Ensure that a high level of product, process and systems knowledge is maintained at all times.
- Ensure that compliance standards are adhered to in line with legislative and business requirements.
- Ensure all follow ups request are completed within agreed service standards
- Complete various administration tasks within agreed service standard,

**Benefits**:

- Hybrid working flexibility once probation is completed.
- Subsidised on-site company cafe - weekly free lunch.
- Free on-site parking and on-site gym.
- Funded Induction product training and on-going coaching and support.
- Excellent company benefits, discounts and rewards.
- Career progression opportunities.
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks).
- Retail discounts e.g. movie tickets, Taronga Zoo entry, live shows + more.

**About you**:

- Understanding and experience of a customer service environment.
- Commitment to the delivery of exceptional customer service on all customer interactions.
- Excellent complaint and conflict handling skills.
- Highly empathetic.
- Professional phone manner and excellent soft skills.
- Strong commitment to One Team Value.
- Excellent listening, verbal and written communication skills.
- Attention to detail and highly organised.
- Very good problem-solving ability.
- Ability to build and maintain rapport.
- A strong ability to multitask.
- Able to work under high pressure and meet strict deadlines.

If this sounds like you, don't delay and APPLY NOW for any further questions or please contact Sophia Petelo on 02 8270 9757.

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