Performance Optimisation Specialist

1 week ago


Melbourne, Victoria, Australia Youi Full time
About the Role

As a Performance Optimisation Specialist within our Motor Claims team, you will play a pivotal role in shaping and improving our motor claims processes. Your expertise will be utilised to analyse vehicle performance data and collaborate with motor assessors and repairer networks to drive efficiency, reduce repair times, and deliver cost-effective, high-quality outcomes.

Key Responsibilities
  • Complete thorough vehicle damage assessments to ensure accuracy and quality.
  • Manage a group of network smash repairers to guarantee seamless claim processing.
  • Oversight of the claims process to maintain exceptional standards and compliance with legislation.
  • Detect and mitigate potential fraud to protect our customers' interests.
  • Achieve fast turnaround times while effectively controlling costs.
About You

To excel in this role, you must possess:

  • A motor trade qualification in Panel Beating and/or Spray Painting is essential.
  • Experience in an assessing or estimating role will be highly valued.
  • Excellent relationship-building skills to foster strong connections with our partners and stakeholders.
  • Audanet experience is preferred but not mandatory.
Culture and Benefits

We offer:

  • A fully maintained company car, fuel card, and the latest mobile business tools to enhance your productivity.
  • A 9-day fortnight roster, allowing you to enjoy every second Friday off.
  • 22 Days Annual Leave, plus volunteer leave and annual salary reviews to support your work-life balance.
  • A culture of high performance and autonomy in a supporting and fun, team environment that encourages growth and development.
  • An attractive bonus incentive to reward your hard work and dedication.
  • Diverse career and development opportunities available to help you progress in your career.
  • An award-winning health and well-being program to promote your physical and mental well-being.
About Youi

At Youi, we're a dynamic and innovative company that's revolutionising the insurance industry. With over 2,200 employees and big plans for continued growth, we're always seeking fresh talent to join our team and help shape the future of insurance. We value diversity, individuality, and unique perspectives, and our core values of being dynamic, human, honest, and passionate shine through in everything we do. If you're looking for a place where you can be yourself and grow, think Youi.



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