Customer Service and Sales

2 weeks ago


Sunshine North, Australia Total Security Equipment (TSE) Full time

**CUSTOMER SERVICE - Security Electronic Industry,**
- Full Time
- Melbourne, Vic

**The Company**

Join a dynamic and supportive team in a fast growing and successful Australian own and operated wholesale provider company that values and rewards your contribution.

We are experiencing rapid growth in the Electronic Security products offers a great opportunity for an experienced Customer Service who is highly motivated team player selling CCTV, Alarms, Intercom and Home Automation systems.

**What the role expects from you**

Reporting directly to the Branch Manager
- Address customer enquiries and manage sales process through to sales close
- Advice on the most appropriate security solution in accordance with the customer’s requirements
- Preparation of quotations and purchase orders for each new customer
- Promote security products including alarm systems, CCTV, Intercoms and Home Automatons
- Build strong technical skills around the security solutions and a good understanding of other adjacent products and services to enhance cross sell opportunities.
- To conduct and manage the end-to-end sales process
- Ensure accuracy of sales quotations and orders
- Demonstrate ability to work autonomously and collectively within team environment to achieve maximum output and positive outlook to the contribution of achieving high morale within team
- Deliver a service and follow the sales methodology in all interactions with customers.
- Build strong technical skills around the security solutions and a good understanding of other adjacent products and services to enhance cross sell opportunities.
- Resolution of customer complaints relating to the sales process, RMA, and payments
- Delivery of KPIs and customer service levels

**About The Opportunity?**
- Sound knowledge of security products and the general security industry
- Demonstrated sales closure ability
- Experience in achieving individual and team sales targets
- Phone sales experience
- Excellent time management skills
- Strong technical thinking capabilities
- Highly developed interpersonal skills and the ability to communicate at all levels
- Well-developed communication skills - both verbal and written
- Ability to solve problems

**Why apply?**
- Competitive Salary
- Continual ongoing support and training provided for career opportunities.
- Be part of a diverse workforce that rewards initiative and innovative ideas.

Please submit your resume or alternatively for additional information contact

Pay: From $50,000.00 per year

**Benefits**:

- Profit sharing

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission
- Performance bonus

**Experience**:

- Customer support: 2 years (preferred)
- Sales: 2 years (preferred)
- Electronics sales: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person



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