Enrolment Specialist, Coordinator

4 weeks ago

Melbourne, Australia Swinburne University of Technology Full time

A key responsibility of this role is to serve as an escalation point for stakeholders and the Enrolment Specialist team, ensuring that students adhere to course rules and addressing any complex enrolment issues that may impact their progress. The Enrolment Specialist Coordinator is also tasked with identifying opportunities for process and policy enhancements to streamline tasks for both students and staff, collaborating with the Deputy Director to implement these improvements continuously.

Additionally, the role involves establishing support services to aid students in completing their enrolment, adapting to the evolving needs of the student population. The incumbent must be flexible in working across the team to meet operational requirements and facilitate staff development initiatives.

Further information about this role (including information regarding its direct reports) can be found in the attached position description.

**About You**
**To be suitable for this role you will need to have experience in the below key accountabilities**:

- Significant experience in the coordination of student / client service functions and demonstrated ability to deliver high quality services to a range of stakeholders
- Excellent organisational and time management skills and the ability to establish and communicate clear priorities from competing demands
- Demonstrated commitment to excellence in the provision of service, quality and the promotion of a culture of continuous improvement
- High level of analytical and problem solving skills with a demonstrated ability to investigate and make informed decisions regarding complex issues

**Qualifications**
**Knowledge or training equivalent to**:

- a degree with at least 4 years subsequent relevant experience or
- extensive experience and management expertise in technical or administrative fields

**About Swinburne University of Technology**
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Sunday 2nd June 2024, 11pm**

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

**Equity and Diversity**
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

**Aboriginal and Torres Strait Islander Applicants**

**Victoria’s Commitment to Action: Improving international student employment outcomes**
- We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant_
LI-SW

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