Enrolment Specialist

2 weeks ago

Melbourne, Victoria, Australia Swinburne University of Technology Full time

As the Enrolment Specialist, you will be accountable for providing specialist course advice to students in all facets of the areas of enrolment and study plan management.

This position is physically located within a teaching area and is the key interface with academics, teaching staff and students for the provision of specialist student course information and study plan advice.

This role is critical to the experience a student has while studying with Swinburne and will be required to support students through their studies in a friendly and approachable way.

Reporting to the Enrolment Specialist, Coordinator, you will provide detailed and specialist course and study planning advice to students.

Whilst a large proportion of student course enquiries are responded to by staff at studentHQ or the Current Student Enquiries teams, queries requiring more detailed knowledge of course structures or those that are more complex in nature, will be 'warm transferred' to the Enrolment Specialist.


In this key customer service role, you will be required to build strong working relationships with academics and teaching staff, be embedded in the business units and develop deep knowledge of course structures, study plans and award requirements to ensure student course enquiries are handled in a professional and timely manner.

Ability to work flexibly across Student Administration and Library Services to support operational needs and facilitate staff development opportunities will also be required.


About You

To be suitable for this role you will need to have experience in the below key accountabilities:

  • Significant experience in the coordination of student client services functions and demonstrated ability to deliver high quality services to a range of stakeholders
  • Excellent organisational and time management skills and the ability to establish and communicate clear priorities from competing demands
  • Demonstrated knowledge and understanding of Vocational Education, Higher Education and foundation administrative process and legislative requirements
  • Excellent attention to detail ensuring a high level of accuracy in organisational matters and written materials

Qualifications

  • Degree with subsequent relevant experience; or extensive experience and specialist expertise or broad knowledge in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training

About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges.

With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it.

We are committed to a differentiated university proposition in education and research, so that:

  • Every Swinburne learner gets a work experience
  • Every Swinburne graduate gets a job
  • Every Swinburne partner gets a tech solution
  • Swinburne is the prototype of global best practice
The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.


If you are viewing this advert from an external site, please click 'apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.


Applications Close:
Thursday 11th May 2023, 5pm
Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity

Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.

For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

Aboriginal and Torres Strait Islander Applicants

  • We are a 2023 Circle Back Initiative Employer we commit to respond to every applicant_
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