Cloud Application Support

3 months ago

Sydney, Australia Hatch Full time

** This role is at PwC (not for Hatch)**

Hatch is supporting PwC to find a great Cloud Application Support to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like PwC.

**About the role at PwC**

Technology and Firm Operations bring this to life by enabling the business to achieve their tech-driven goals. The work undertaken here covers a range of areas from leading and supporting the firm through the build or adoption of new technology, to protecting against risk, and delivering valuable data insights that transform our tech capabilities.

**Seniority**

**Mid Level** - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

**Responsibilities**
- Customer Support Team Training - Provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives
- Customer Support Technology Management - Identify and implement technology to optimize processes and collaboration for customer-facing teams to deliver high-levels of support
- Technical Incident Resolution - Analyze and resolve technical and functional product issues for internal and external customers

**Strengths**
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like PwC.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $65,000.00 - $85,000.00 per year

Work Location: In person

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