Recovery Officer

4 weeks ago

Melbourne, Australia Allianz Australia Full time

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**Motor Claims Recovery Officer | Melbourne, Sydney, Brisbane or Adelaide**
- Feel empowered to make a positive impact
- Join a dynamic and collaborative team
- Flexibility with a hybrid working model

Our National Recoveries Unit manages the recoveries aspect of our general insurance claims. We currently have an opportunity for a Recovery Officer to join our Melbourne team.

**You'll be responsible for**:
Reporting to the Team Manager, you will be responsible for analysing, reviewing and managing a portfolio of new motor claims recovery files with the aim of maximising Allianz’s recovery income as well as supporting rest of the team of recovery officers. This is a team where we support each other to achieve our collective goals. You will be someone who is collaborative, yet able to work independently and take initiative.

**Important to your success**:

- Experience in a dynamic fast-paced customer service organisation
- Motor lodgement or claims experience preferred
- Knowledge of the laws relating to debt collection, liability and insurance
- Excellent customer service ethic
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
- Able to pay high attention to details by completing tasks with thoroughness and accuracy
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools
- Excellent verbal and written communication skills, including negotiation, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome

**What's on offer?**
- Access on-demand lifelong learning and take control of your career development.
- Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
- Be part of a team that’s open-minded, supportive, approachable, and genuinely focused on customer outcomes
- We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited Flex Ready employer.
- Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences, and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. As a requirement of your role, it may be necessary from time to time for you to attend the workplace.

LI-ALLIANZAU

**Job Level**:
Professional

**Location**:

- Melbourne, VIC, AU, 3000**Available until**:
06/03/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
22784

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