Customer Recovery Officer

2 weeks ago

Melbourne, Australia Jetstar Full time

**Working on challenging and exciting initiatives.**:

- ** Join and support our Customer Recovery team at Jetstar.**:

- ** 12 month fixed-term opportunity based in our Collingwood office.**

If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.

As the **Customer Recovery Officer, **you will work with Flight Operations and Airports in the critical role of coordinating and communicating all disrupt activity to passengers as required.

You will be a vital part of the Customer Recovery Team (CRT) within the Jetstar Operations Control Centre, in a 24/7 shift work environment. Lead by the Customer Manager, the team has a central customer and commercial focus - researching, co-ordinating and implementing recovery plans during times of network disruption, in addition to being an around the clock escalation channel for Jetstar airports across the network. CRT works closely with operations control, airports and contact centre teams and is accountable for coordinating and communicating disruption-recovery plans to customers and internal stakeholders as required.

**Reporting to the Customer Managers, your key responsibilities will be to**:

- Work closely with Flight Operations performing an integral role co-ordinating and communicating flight recovery plans and collectively coming up with the best outcome for the passengers, the operation and the business.
- Co-ordinate the communication of disrupted flights with the call centre and airports ensuring that passengers are well informed at all times.
- Co-ordinate and manage customer communication including sending SMS and communication in line with the JQ Customer Charter and disruption / recovery policies.
- Monitor and plan customer contact based on the current operational situation. Use ROCADE and Operations to establish when such contact needs to take place. In line with the JQ Customer Charter.
- Show initiative, pre-empting the effects of operational disruptions and intervening at the earliest opportunity to mitigate the effect to customers’ journey.
- Co-ordinate the communication of disrupted flights with reservations teams and airports, ensuring customers are well informed at the earliest opportunity of changes to schedule.
- Monitor and plan customer contact and offerings based on the current operational situation, in line with the Jetstar Customer Charter and Commercial Policy
- Develop and maintain a thorough understanding of the Jetstar Disruption Matrix and Commercial Policy and Procedures.

**To be considered for this role, you will have**:

- Ability to adapt to a variety of disruption situations and think laterally
- Excellent communication and interpersonal skills
- Ability to use initiative and strong attention to detail
- Customer focussed and commercially minded.
- Ability to communicate well with internationally based teams.
- Excellent time management, written and verbal communication skills
- Excellent problem-solving skills
- A self-starter who is team oriented, disciplined and able to self-manage to achieve high levels of accuracy, productivity and efficiency.
- A combination of well-developed conceptual, analytical and planning skills.
- Demonstrated commitment to safety

**About Jetstar**

The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.

**Our Culture**

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

**Our Benefits**

Team members have access to heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

**Inclusion and Diversity**

**Applications close**: Wednesday 15th November 2

  • Customer Recovery Officer

    2 weeks ago

    Melbourne, Victoria, Australia Jetstar Full time

    Working on challenging and exciting initiatives:- Join and support our Customer Recovery team at Jetstar:- 12 month fixed-term opportunity based in our Collingwood office.If you've ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are undertaking one of the biggest recruitment campaigns in our 19-year-history....

  • Recovery Officer

    4 weeks ago

    Melbourne, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work...

  • Recoveries Officer

    2 weeks ago

    Melbourne, Victoria, Australia Recoveriescorp Full time

    Recoveries Officer - InsuranceRecoveries Officer - InsuranceJob no: 493046Work type: Full-timeLocation: Melbourne CBDCategories: Collections, InsuranceAre you skilled in navigating the intricacies of motor and property insurance? We're seeking a talented Recoveries Officer to join our dynamic team. As a Recoveries Officer, you'll play a crucial role in...

  • Recovery Officer

    2 weeks ago

    Melbourne, Victoria, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flexibility for balance and the support you need. We know that flexible work comes...

  • Customer Assist Loss Recoveries Officer

    7 days ago

    Melbourne, Australia Latitude Financial Services Full time

    Yearly salary reviews. We're looking for a Customer Service Superstar to join our team! In this role, you'll be responsible for helping us recover payments on overdue accounts. You'll use a variety of tools and techniques to track down customers and collect payments. You'll also be responsible for providing excellent service to our customers. In this role,...

  • Senior Recovery Officer

    2 weeks ago

    Melbourne, Victoria, Australia State Of Victoria Full time

    Multiple ongoing and fixed-term Senior Recovery Officer Grade 3 positions are being offered in the Debt Management Branch, Corporate Services Division, MelbourneSenior Recovery Officer, Debt Management BranchOngoing and fixed-term (up to 30 June 2025) roles in the Debt Management Branch, Corporate ServicesSalary $74,580 plus 11% superannuation – VPS Grade...

  • Senior Recovery Officer

    2 weeks ago

    Melbourne, Victoria, Australia State Of Victoria Full time

    Multiple ongoing and fixed-term Senior Recovery Officer Grade 3 positions are being offered in the Debt Management Branch, Corporate Services Division, Melbourne Senior Recovery Officer, Debt Management Branch Ongoing and fixed-term (up to 30 June 2025) roles in the Debt Management Branch, Corporate Services Salary $74,580 plus 11% superannuation – VPS...

  • Senior Recovery Officer

    2 weeks ago

    Melbourne, Victoria, Australia State of Victoria Full time

    Multiple ongoing and fixed-term Senior Recovery Officer Grade 3 positions are being offered in the Debt Management Branch, Corporate Services Division, MelbourneSenior Recovery Officer, Debt Management BranchOngoing and fixed-term (up to 30 June 2025) roles in the Debt Management Branch, Corporate ServicesSalary $74,580 plus 11% superannuation – VPS Grade...

  • Recoveries Officer

    3 weeks ago

    Melbourne, Australia Recoveriescorp Full time

    Recoveries Officer - Insurance **Recoveries Officer - Insurance** **Job no**: 493046 **Work type**: Full-time **Location**: Melbourne CBD **Categories**: Collections, Insurance Are you skilled in navigating the intricacies of motor and property insurance? We're seeking a talented Recoveries Officer to join our dynamic team. As a Recoveries Officer,...

  • Senior Recovery Officer

    2 weeks ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    Occupation: Regulatory Governance and Compliance Reference: VG/SRO/CS/ Multiple ongoing and fixed-term Senior Recovery Officer Grade 3 positions are being offered in the Debt Management Branch, Corporate Services Division, MelbourneSenior Recovery Officer, Debt Management BranchOngoing and fixed-term (up to 30 June 2025) roles in the Debt Management Branch,...

  • Recoveries Officer

    3 weeks ago

    Melbourne City Centre, Australia Recoveriescorp Full time

    **Job no**: 493046 **Work type**: Full-time **Location**: Melbourne CBD **Categories**: Collections, Insurance Are you skilled in navigating the intricacies of motor and property insurance? We're seeking a talented Recoveries Officer to join our dynamic team. As a Recoveries Officer, you'll play a crucial role in resolving collections files within the motor...

  • Recoveries Manager

    3 weeks ago

    Melbourne, Australia Bupa Full time

    Have you always wanted to work for Australia’s largest Health and Care company? As the Recoveries Manager, you will be responsible for leading a team to through identification, investigation, recovery and reconciliation activities towards incorrectly overpaid claims to Bupa Hospital, Medical and Ancillary Providers, Medicare, Customers and, Third-Parties....

  • Work, Health

    3 weeks ago

    Melbourne, Australia Recovery Partners Full time

    Contractor Role - Minimum Certificate IV Workplace Health & Safety - Minimum 2 years' experience **Who Are We?** Recovery Partners are an Australian-owned Rehabilitation provider with a genuine desire to enable people to prosper. We provide services to everyday individuals as we strive to create a positive impact in their lives after experiencing a...

  • Recoveries Manager

    3 months ago

    Melbourne, Australia Dental Corporation Full time

    Have you always wanted to work for Australia’s largest Health and Care company? As the Recoveries Manager, you will be responsible for leading a team to through identification, investigation, recovery and reconciliation activities towards incorrectly overpaid claims to Bupa Hospital, Medical and Ancillary Providers, Medicare, Customers and, Third-Parties....

  • Recoveries Manager

    2 weeks ago

    Melbourne, Victoria, Australia Dental Corporation Full time

    Have you always wanted to work for Australia's largest Health and Care company? As the Recoveries Manager, you will be responsible for leading a team to through identification, investigation, recovery and reconciliation activities towards incorrectly overpaid claims to Bupa Hospital, Medical and Ancillary Providers, Medicare, Customers and, Third-Parties....

  • Recoveries Manager

    2 weeks ago

    Melbourne, Victoria, Australia Bupa Full time

    Have you always wanted to work for Australia's largest Health and Care company? As the Recoveries Manager, you will be responsible for leading a team to through identification, investigation, recovery and reconciliation activities towards incorrectly overpaid claims to Bupa Hospital, Medical and Ancillary Providers, Medicare, Customers and, Third-Parties....

  • Recoveries Manager

    3 weeks ago

    Melbourne, Australia Dental Corporation Full time

    Have you always wanted to work for Australia’s largest Health and Care company? As the Recoveries Manager, you will be responsible for leading a team to through identification, investigation, recovery and reconciliation activities towards incorrectly overpaid claims to Bupa Hospital, Medical and Ancillary Providers, Medicare, Customers and, Third-Parties....

  • Recoveries Specialist

    2 weeks ago

    Melbourne, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Supportive and collaborative team and management! - Attractive bonus incentive scheme on offer! From a family-started company to an ever-growing leading national business of over 25 years, we’re committed to being the most respected national insurance risk and solutions services...

  • Recovery Case Manager

    1 week ago

    Melbourne, Australia Resolution Life Full time

    Recovery Case Manager **At Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwide** Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With...

  • Resource Recovery Engagement Officer

    2 weeks ago

    Melbourne, Victoria, Australia Cambelltown City Council Full time

    Resource Recovery Engagement OfficerFull time position - 38 hours/week Annual salary from $70, $76, % superannuation + Award increase from July Generous professional development About us: We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each...