Customer Service Specialist

2 months ago


Perth, Australia Commonwealth Bank of Australia Full time

Customer Service Specialist - Estate Settlement Services

**See yourself in our team**
Estate Settlement Services (Contact centre) are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement Services Processing Teams. This involves being the concierge between Branch and informant during a new deceased notification process; and assisting callers on existing estate matters.

Our customer value proposition is 'Simply and Safely Meeting Our Customer's Needs-Brilliant When It Matters'. As an Estate Settlement Services Specialist you are expected to bring these words to life by providing high levels of empathy and emotional intelligence during interactions, whilst adapting communication style to different demographics and stakeholders.

**Do work that matters**
Our Estate Settlement Services Specialists are a critical support function for our customers who are going through a difficult situation involving the loss of a loved one. Our consultants provide customers peace of mind and provide solutions to complex situations where a high level of empathy and strong service is at its core. The team deals with a multitude of challenging calls where your empathy, support and guidance for our customers is crucial.

**About you**
You will have demonstrated experience working with vulnerable individuals, with the ability to help them navigate a difficult situation. Empathy is one of your greatest strengths, equipping you with the ability to successfully handle challenging conversations and deliver empathetic customer service, each and every interaction. Compassion is key, your kind and caring nature drives you to help others, making you successful as an Estate Settlement and Support Specialist.

**Other responsibilities**:

- Provide a high level of empathy and emotional intelligence during interactions
- Support internal and external customers with solutions to a wide range of complex banking enquiries and complaints
- Evidence an ability for analytic problem solving
- Deliver exemplary customer service at all times aligned to SOP's and quality standards
- Triage and escalate enquires for immediate action based on customer need and business requirements
- Achieve or exceed individual and team performance targets
- Develop and maintain strong professional relationships with cross business unit colleagues that support the achievement of broader team goals and objectives

**Hybrid Working**

Start date: 14th October

Roster: Full time, Monday - Friday 8:30am - 4:45pm (AWST)

Part time opportunities may be available on a rotating roster basis.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 10/09/2024

Job ID REQ218620



  • Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong local heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious. We take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most...


  • Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel is a global company with a strong local heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious. Our culture of curiosity and passion to develop solutions designed around people makes us unique.Our Opportunity:We are looking for high calibre technicians to join our Perth team,...


  • Perth, Australia DFP Recruitment Services Full time

    **Job description**: Do you want the flexibility of a **hybrid role** providing exceptional customer service with all the equipment, structured training and support you need? For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they...


  • Perth, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist ** This is a Perth location only role** The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession. We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations. COO also runs...


  • Perth, Western Australia Commonwealth Bank of Australia Full time

    We are seeking a highly skilled Customer Service Specialist to join our Records Management Team in Bankwest Retail Lending Operations.The successful candidate will be responsible for providing superior levels of internal and external customer service by responding to, managing and resolving customer and stakeholder enquiries, complaints and issues.Key...


  • Perth, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist We currently have a number of amazing opportunities for Customer Service Specialists to join our Records Management Team in Bankwest Retail Lending Operations team. **Please note due to the requirement to process physical documentation, this is an office-based role in Perth CBD.** **Do work that matters** The Chief Operations...


  • Perth, Australia Commonwealth Bank Full time

    **_** This is a Perth location only role _** The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession. We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations. COO also runs regulatory operations and...


  • Perth, Australia GSB Full time

    Customer Service Specialist **About the role** At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support. Our Customer Service Specialist role is pivotal to...


  • Perth, Western Australia Aviva Full time

    We're looking for an enthusiastic and motivated individual to join our Insurance Customer Service Team.As a Customer Service Specialist, you will be providing telephone support to our customers, processing and servicing their insurance policies. You will gather the correct information professionally and efficiently, ensuring compliance with internal...


  • Perth, Western Australia Canon Full time

    About the RoleWe are seeking a skilled and experienced Customer Service Specialist to join our team at Canon. As a key member of our Services and Support team, you will be responsible for providing exceptional customer service and support to our business imaging customers.Your primary focus will be on maintaining printer fleets, traveling to various sites...


  • Perth, Western Australia Officeworks Full time

    About UsAt Officeworks, we strive to make a positive impact on our customers' lives. Our team is passionate about delivering exceptional service and creating a welcoming environment for everyone.The RoleWe are seeking a Customer Service Specialist to join our team at our Hay St, Perth CBD store. As a key member of our team, you will be responsible for...


  • Perth, Western Australia Synergy Full time

    At Synergy, we're committed to delivering exceptional customer service and empowering our customers to take control of their energy needs. As a Customer Service Specialist, you'll play a critical role in supporting our vulnerable customers through phone and face-to-face contact, providing guidance and education to improve their energy literacy.Key...


  • Perth, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist **Do Work That Matters.** CommBank's Estate Settlement Services (ESS) are responsible for responding to inbound enquiries relating to Bereavement & Deceased Estate matters for our customers. We are a passionate team, dedicated to ensuring our customers get the service and care they need. The ESS teams are responsible for the...


  • Perth, Western Australia SMAART Recruitment Full time

    About the Role: As a Customer Service Specialist at SMAART Recruitment, you will be responsible for providing exceptional customer service to our clients. Your role will involve guiding customers through insurance inquiries, resolving claims and renewals, and accurately maintaining records management systems. Key Responsibilities:Support customers with...


  • Perth, Western Australia Woolworths Group Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Specialist to join our team at Woolworths Group. As a key member of our deli team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide outstanding customer service and respond to...


  • Perth, Western Australia Commonwealth Bank of Australia Full time

    Role OverviewThe Commonwealth Bank of Australia is seeking a highly motivated and customer-focused individual to join our Disputes Operations Team as a Customer Service Specialist.As a key member of our team, you will be responsible for assessing disputed card transactions, engaging with internal and external stakeholders, and ensuring that all disputes...


  • Perth, Australia Commonwealth Bank Full time

    We currently have a number of amazing opportunities for Customer Service Specialists to join our Records Management Team in Bankwest Retail Lending Operations team. **Please note due to the requirement to process physical documentation, this is an office-based role in Perth CBD. **Do work that matters** The Chief Operations Office (COO) supports the CBA...


  • Perth, Australia SMAART Recruitment Full time

    Offers Flexibility, Purpose and Rewarding position, with progression opportunity - Hybrid (2 days in office) - Location: Canning Vale - ASAP Start | Monday - Friday | $62,000 + super | Full Time Permanent **Live your values in this purpose-driven role making a difference for people with a disability.** Our client continues to grow as it supports...


  • Perth, Australia Bankwest Full time

    We currently have a number of amazing opportunities for Customer Service Specialists to join our Records Management Team in Bankwest Retail Lending Operations team. Please note due to the requirement to process physical documentation, this is an office-based role in Perth CBD. Do work that matters The Chief Operations Office (COO) supports the CBA Group in...


  • Perth, Australia Great Southern Bank Full time

    At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support. Our **Customer Service Specialist** role is pivotal to supporting our purpose. Based in our **Perth**...