Digital Journey Optimisation Manager

3 months ago

Sydney, Australia Commonwealth Bank of Australia Full time

Digital Journey Optimisation Manager
- **Permanent full-time role**:

- **We are committed to providing the best digital experience for our customers by creating connection with customers through relevant and contextual messaging across a range of digital assets**:

- **You are an optimisation specialist with a passion for usability and conversion drivers**:

- **We are currently hiring Digital Optimisation Managers across multiple Retail Bank domains**

**Do work that matters**

You will be in a Chapter supporting your development and success in the role whilst working in a Squad within a Crew focused on improving & optimising a part of the digital customer journey. Your focus will be on supporting digital experiences as required for your assigned Squad within the Retail Bank.

We have an incredible opportunity to support the Everyday Banking Acquisition squad, with a focus on performance reporting, insights, campaigns and experimentation across a range of products - personal transaction accounts, personal deposits and Travel Money Card.

We also have a range of other roles soon to be advertised, supporting additional Retail Bank product areas.

**On any given week you will**
- Work closely with marketing, data and digital UX partners to design and develop digital experiences for the CommBank app, NetBank and the CommBank website that support acquisition and engagement.
- Manage the end-to-end delivery of key digital campaigns, including A/B testing and personalised messaging, from ideation, hypothesis creation, influencing creative, identifying success metrics and outcomes, to execution, post-live testing, monitoring, reporting and analysis. All using tools such as Adobe Experience Manager, Adobe Target, Adobe Audience Manager, and Adobe Analytics.
- Monitor results and performance metrics, web analytics and customer insights across the relevant portfolios to ensure performance is in line with forecast
- Prepare management reporting, deep-dive analysis and presentations to communicate business and customer outcomes and inform business decisions
- Create digital behavioural segments for campaigns using Audience Manager and Adobe Analytics, and do additional A/B testing using Adobe Target
- Support project delivery of features and services by using data to inform priorities; as well as ensuring ongoing reporting and optimisation can be achieved with tagging and Adobe Analytics dashboards.

**We are interested to hear from people who have**
- A clear customer focus with proven channel and stakeholder management experience
- Exceptional communication, influencing and negotiating skills
- Proven ability to identify new business opportunities and deliver and own a strategy from inception through to execution.
- Hands on experience with conversion optimisation platforms (such Adobe Target and Adobe Audience Manager)
- Flexibility to balance work between strategy and hands-on technical tasks

**If this role sounds like you - **

At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation Read more about our commitment to inclusion and diversity.

We believe in working for a place that works for you. We have many flexible working options within our team so talk to us about which arrangements would work best for you.

We're committed to being an accessible employer and want to make finding your dream job as easy as possible. If you experience any accessibility issues or if you require additional support please contact HR Direct on 1800 989 696.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 24/09/2024

Job ID REQ219277

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