Team Leader

6 months ago


Melbourne, Australia SMAART Recruitment Full time

-You will be working for a not-for-profit organisation specialising in health insurance that has an energised, supportive culture and is committed to the wellbeing of its staff. There is a strong focus on staff engagement and this is shown by their recognition as an **Employer of Choice for 6 years running in the Australian Business Awards**

**THE ROLE**:
Our client is seeking an experienced Contact Centre Team Leader to inspire and lead a team of retention and acquisition consultants in their call centre located on St Kilda Rd.
**Key Responsibilities**:

- Lead and engage the team to deliver exceptional member experiences through live listening, evaluation activities, feedback, and coaching.
- Track, understand, and manage team performance against KPIs and goals, taking effective steps to close gaps or seek support.
- Conduct engaging and informative weekly huddles and monthly team meetings.
- Actively seek out improvement opportunities and advocate for their implementation within the business.

**About You**:

- Ability to coach, identify skill gaps, develop, and motivate team members to meet strategic goals
- Previous experience leading a team in changing environments/ through a transformation
- Strong customer experience focus with ability to drive a high-performing culture
- High organisational skills with the ability to prioritise work and coordinate resources effectively.
- Demonstrates high levels of resilience and works well under pressure
- Effective decision-making and problem-solving skills
- Knowledge of health insurance, general insurance, or financial services (nice to have)

**The Perks**:

- Salary package starting at $93,000 including super, negotiable based on experience.
- Flexible and supportive working environment with a mix of 2 days in the office and 3 days at home.
- Free health insurance post-probationary period
- Strong focus on health and well-being with regular free initiatives, team days, and an additional day of well-being leave each year.
- Career advancement opportunities.

If this sounds like you, don't miss out - APPLY NOW We are interviewing immediately for this role.


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