Technical Account Manager

4 weeks ago


Chatswood, Australia Lenovo Full time

**General Information**:

- Req #- WD00054779- Career area:
- Services- Country/Region:
- Australia- State:
- New South Wales- City:
- Chatswood- Date:
- Tuesday, August 29, 2023- Working time:
- Full-time**Additional Locations**:

- Australia - New South Wales - Chatswood

**Why Work at Lenovo**:
**_We are Lenovo. We do what we say. We own what we do. We WOW our customers._**

Lenovo is a US $70 billion global Fortune 500 company where we rank #171. We are a leader in providing innovative consumer, commercial and enterprise technologies. Serving customers in more than 160 countries.
- At Lenovo, we value Innovation, Entrepreneurship, Team Work & Serving our Customers. If you strongly align yourself with our culture & belief, you are at the right place. Check out what we offer and build a rewarding career with us
- _A multitude of professional and personal development opportunities._
- _Competitive remuneration & Benefits_
- _Access to various trainings_
- _Performance-based rewards_
- _An international team with a high focus on diversity & inclusion_
- _Hybrid working environment,_ one of the most forwarding thinking IT companies._

**Description and Requirements**:
**Job Description and Requirements**

The Technical Account Manager will be a trusted advisor to Lenovo’s ISG enterprise clients. He will engage with client on post-sales life-cycle management for complex data center environment on Lenovo storage solutions; responsible for providing account management, problem management and technical advice to clients.

Description:
Would you like to become a trusted advisor to our enterprise clients? Can you use your technical expertise to consult & advise?

You will become a member of our Infrastructure Solutions Services Group and you will collaborate with our partners to achieve client satisfaction.

You will consult the client on the post-sales life-cycle management for complex data center technologies regarding our storage solutions. Within the role, you will be responsible for working with the customer to help with diagnosing, managing and/or handling all aspects of issues arising, including Performance troubleshooting, Firmware and Driver updates, as well as HW part replacement/upgrade recommendations.

**What else is waiting for you in this role?**
- Support customers in Australia and APAC region.
- Provide recommendations regarding service contracts and service levels to achieve the client’s business objectives.
- Quality reporting of technical issues, cases, and repair actions to both Lenovo and the Customer teams.
- You will serve as an advocate for Lenovo within the account and an advocate for the customer within Lenovo.
- Monitoring cases within Lenovo support structure on behalf of the customer - These cases will include L1/L2 cases for parts and/or field engineer dispatch.
- Gather and analyze all requisite, support, and product information to support Action Plans.
- Work with our customer to establish maintenance windows for upgrades, repair actions, or other maintenance. Establish procedures for workload. monitoring and balancing for optimal performance and stability.

**What do we expect from you?**
- A minimum of 4 years’ experience supporting, troubleshooting, and maintaining **NetApp Storage solutions** in a production environment (Ontap 9.x)
- Working knowledge of Open Systems storage system technologies (Block, File (NFS/CIFS).
- Object base storage architectures, storage protocols/standards (iSCSI, SAS, SCSI, Fibre Channel, Infiniband, FCoE, RoCE, iWarp, RDMA, NVMe)
- Advanced functions (external virtualization, data compression, mirroring, data dedup), RAID technologies, and Erasure Coding
- Working knowledge of operating systems (Windows, ESXi, Linux)
- High / Good level of experience with the following: deploying new ONTAP and E-Series systems; configuring and troubleshooting Storage and Host connectivity in a multi-protocol environment; performance troubleshooting and log trace analysis.
- Communication, interpersonal skills to work directly with the customer.
- Excellent problem-solving skills and attention to detail.
- Fluent English skills, any additional language is a plus.
- Previous experience in a customer-facing role.

**What Lenovo can offer you**:

- An exciting job with great opportunities for success
- A good potential to grow both professionally and personally.
- You will be a part of the Number 1 PC vendor in the world.
- Very nice and stimulating office environment
- Performance based rewards

**Note: Australian citizens and PR holders considered.**

**Additional Locations**:

- Australia - New South Wales - Chatswood
- Australia
- Australia - New South Wales
- Australia - New South Wales - Chatswood



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