Air Conditioning Technician
2 months ago
Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? Our client, is a world renowned global organisation looking for a passionate HVAC Technical Support Officer
**The Role**:
Providing national support for all Air Conditioning product related issues involving escalations, reporting to management, and communicating with internal/external stakeholders until a solution is implemented in the field as necessary. Managing Service KPI via root cause analysis and implementing action plans, managing progress for improvement.
**Duties and Responsibilities**:
- Support Service Centres with technical information and assistance via various supporting processes.
- Support with technical assistances and product trainings to Service Centres via collaboration with A/C Trainer/Commissioning officer in Sales team.
- Liaise with Quality Control team and conduct initial quality test on new products at warehouse and produce QC test report to the business
- Managing Service KPI (such as CRRR - Repeated Repair Reduction by Service Centre tech) via cause analysis and implementing improvement plans.
- Involve and assist Training activity for Service Centres
- Manage Product rework as required.
- Confirm/Produce technical bulletins and prepare Quality reports when required.
- Conduct investigations into problem equipment and provide summary, effect and recommendations.
- Maintain quality records for factory feedback and management reporting.
**About You**:
- Post trade 3-5 years of relevant experience in air conditioning industry
- Minimum Certificate III in Electro technology, Refrigeration and Air Conditioning
- Air Conditioning & Refrigeration Trade Certificate or equivalent
**The Perks**:
- Discounts across over 400 retail partners
- Access to online wellness portal
- Heavily discounted gym membership
- Hybrid role
**TO APPLY
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