Customer Service Specialist

6 months ago

Melbourne, Australia Maid To Clean Full time

Permanent Full Time
- Hybrid Working Arrangement - 2 Days Office / 3 Days Home
- Fast Paced and Dynamic Environment

Maid to Clean is a rapidly growing, high-tech, home cleaning company that brings innovative technology and modern culture to the cleaning industry.
- Permanent full-time role
- Hybrid working arrangement - Work 2 days in our Thornbury office and 3 days at home
- Fast paced, dynamic working environment.

Do you have excellent communication and customer service skills? Are you able to rapidly respond to inquiries and problem-solve? Do you want a role that can offer a diverse and exciting future?

**Background**
Maid to Clean is a rapidly growing, high-tech, home cleaning company that brings innovative technology and a smart booking system to the cleaning industry. We specialize in premium quality cleaning and strive to provide exceptional service to all of our clients. We currently pride ourselves in being Melbourne's highest-rated domestic cleaning company on both Google and Product Review.

We are now in need of a new team member who will assist in running the day-to-day operations and customer service of the business. This will involve promptly replying to customers and cleaners with information, problem solving customer and cleaner queries, accurately following our systems/procedures and much more. The role will also require diplomatic complaint resolution - finding win-win solutions to customer complaints in ways that satisfy the customer, the cleaning team involved, and the business.

**The Role**
The primary function of the Customer Service and Operations Team is to ensure that all cleaning jobs taking place on the current day run smoothly. The role involves providing exceptional customer service to our cleaning teams and customers, multi-tasking several inquiries at once and problem-solving when things do not go to plan.
- Promptly acknowledge and action incoming requests via our text messaging system
- Quickly and efficiently use our computer systems
- Accurate data entry
- Problem-solve day-to-day issues
- Be extremely courteous and professional at all times
- Follow processes and procedures with a high level of detail

**Requirements**:

- Previous experience working with a service-based provider, or a call centre preferred
- Excellent communication skills and phone manner
- Attentive and highly responsive to new requests
- Highly organised and able to multi-task
- Ability to think analytically and problem solve
- Efficient computing skills - 60 WPM+ preferred
- Complaint management experience preferred

**Other Information**
Maid to Clean has been operating for almost 10 years now, however we are still a growing business with a dynamic working environment. We take pride in offering the best employment benefits possible to our staff and continually aim to be an employer of choice. Like all roles with Maid to Clean, there is a high degree of flexibility, including working at home for part of your working week. We are the perfect place for someone who is looking for a long-term opportunity and job stability within a business that offers growth opportunities, and the salary increases that come along with it. We have a great team culture here at Maid to Clean and can't wait to find our newest addition to the team.

The job is 5 days per week, with an additional 1 x Saturday per month required on a rotating roster and paid on top of the base salary. Hours can be flexible for the right person.

Everyone at Maid to Clean is given the opportunity to develop, grow, progress into new positions, and earn a fantastic salary.

  • Customer Portfolio Manager

    3 weeks ago

    Melbourne, Victoria, Australia BOQ Specialist Full time

    About the OpportunityWe are seeking an experienced Customer Portfolio Manager to join our team at BOQ Specialist. In this role, you will be responsible for managing a diverse portfolio of customers, with a focus on customer retention and growth.

  • Customer Service Specialist

    2 months ago

    Melbourne, Australia Beame Full time

    **About BEAME Medical Technology Limited**: **About the role** We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide...

  • Customer Service Specialist

    6 months ago

    Melbourne, Australia SMAART Recruitment Full time

    Offers Flexibility, Purpose and Rewarding position, with progression opportunity - Hybrid (2 days in office) - Location: Melbourne CBD - ASAP Start | Monday - Friday | $62,000 + super | Full Time Permanent **Live your values in this purpose-driven role making a difference for people with a disability.** Our client continues to grow as it supports...

  • Customer Service Specialist

    2 months ago

    Melbourne, Australia Viva Energy Australia Full time

    Job DescriptionWe are seeking Customer Service Specialist, to join our Commercial Team. This is a key role focused on delivering an exceptional experience to our Commercial customers who interact with Viva Energy via various communication channels on a variety of topics.This role is permanent part-time, 3 days a week. The Customer Service Centre operates...

  • Maintenance Field Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    About the RoleService Stream is seeking a highly motivated and outcome-driven Maintenance Field Specialist - Service Delivery to join our team in Hope Valley, South Australia. This is a permanent, full-time opportunity offering a secure, long-standing, and progressive work environment with a generous salary package and excellent benefits.Key...

  • Customer Service Specialist

    2 months ago

    Melbourne, Australia Beame Full time

    About BEAME Medical Technology Limited: Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our...

  • Payroll and Customer Service Administrator

    2 months ago

    Melbourne, Australia Service Stream Full time

    Primary Location VIC - Melbourne - 655 Collins St - Job Description Summary Platform to excel your career in Payroll in an ASX-listed company. - About the Role We are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment...

  • Customer Engagement Associate

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About the RoleThis role is a key position within our Customer Engagement Centre, supporting internal stakeholders across all business units and assisting with the customer journey. Reporting to the Senior Customer Engagement Associate, you will be responsible for:Providing superior customer service capabilities, prioritizing the customer experience at all...

  • Customer Service Specialist

    2 months ago

    Melbourne, Australia Viva Energy Full time

    Company DescriptionDo amazing work A career with Viva Energy is more than just a job. It’s a chance to join a group of people dedicated to supporting Australia’s evolving energy and convenience needs. We’re a leading retail, industrial and energy business, and we’ve been helping Australians reach their destination for more than 120 years.  Our...

  • Customer Service Specialist

    2 months ago

    Melbourne, Australia Viva Energy Australia Full time

    **Company Description**: **Do amazing work** A career with Viva Energy is more than just a job. It’s a chance to join a group of people dedicated to supporting Australia’s evolving energy and convenience needs. We’re a leading retail, industrial and energy business, and we’ve been helping Australians reach their destination for more than 120...

  • Customer Service Specialist

    2 months ago

    Melbourne, Australia Viva Energy Australia Full time

    **Company Description**: **Do amazing work** A career with Viva Energy is more than just a job. It’s a chance to join a group of people dedicated to supporting Australia’s evolving energy and convenience needs. We’re a leading retail, industrial and energy business, and we’ve been helping Australians reach their destination for more than 120...

  • Customer Service Specialist

    6 months ago

    Melbourne, Australia DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 82812 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the...

  • Customer Engagement Professional

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    We are seeking a highly skilled CUSTOMER ENGAGEMENT PROFESSIONAL to join our team at the Customer Engagement Centre.About the RoleThis is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to internal stakeholders across all business units.Key Responsibilities:Provide superior customer service,...

  • Customer Service Excellence Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Belgravia Leisure Full time

    Job DescriptionWe are seeking a Customer Service Excellence Specialist to join our dynamic team at Belgravia Leisure. This is a fantastic opportunity for individuals who thrive in customer-facing roles and are passionate about delivering exceptional service.

  • Customer Service Specialist

    6 months ago

    Melbourne Airport, Australia DSV Full time

    Job Req Number: 73995 Time Type: Part Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Solutions is seeking to hire a skilled and passionate Customer Service Specialist at Tullamarine Site in...

  • Customer Engagement Associate

    6 months ago

    Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Victoria, Australia ANZ Full time

    We are seeking a skilled Customer Service Specialist to join our Commercial Operations Origination team.The successful candidate will play a key role in supporting customers and stakeholders, ensuring timely delivery of manager variations to existing lending.As a valued member of our team, you will be expected to consistently demonstrate well-developed...

  • Customer Service Deliverance Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Probe CX Full time

    About the Role We are seeking a highly skilled Customer Service Deliverance Specialist to join our Probe CX team. Job Overview The primary objective of this role is to provide exceptional service to our customers in an accurate, efficient, and respectful manner on every call, as measured by various performance metrics. Responsibilities Work under the...

  • Customer Service Specialist

    1 month ago

    Melbourne, Australia Allianz Australia Full time

    . **Customer Service Specialist | Club Marine | Melbourne CBD and Bayside** - Melbourne CBD with a move to Bayside Melbourne - Full-time permanent opportunity with great staff benefits - Hybrid and Flexible working arrangements Club Marine is Australia's largest boat insurance provider,, and industry partner, and a ‎member of ‎the ‎Global Allianz...

  • Customer Experience Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Role OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.