Freight Investigations

2 months ago

Melbourne, Australia Team Global Express Full time

**Join Our Team**

Are you passionate about delivering exceptional customer service and tackling logístical challenges? Team Global Express is on the lookout for a motivated **Freight Solutions Specialist **to join our dynamic team In this exciting role, you’ll play a vital part in ensuring our customers receive top-notch service while streamlining our freight operations.

**Overall, Purpose of the Job**:
As a **Freight Solutions Specialist **, you will be the first point of contact for customer inquiries at the Customer Collection Point (CCP). Working right on the depot floor, you'll locate freight, resolve escalations, and maintain accurate records of the freight in your care. Your mission? To enhance customer satisfaction through collaboration with internal teams and effective problem-solving.

**Primary Duties & Responsibilities**:

- Maintain a focus on delivering optimal service to our customers.
- Provide accurate and thorough information to customers through inbound and outbound communications.
- Ensure freight is handed safely to customers at the CCP, minimizing damage and maintaining quality.
- Build strong relationships with team members and other departments to foster teamwork and share knowledge.
- Ensure precise reporting and processing of freight.
- Meet established KPIs for customer inquiry responses and resolutions.
- Take full ownership of complaints and escalations to ensure timely and effective resolutions.

**Required Skills and Capabilities**:

- Strong understanding of parcel delivery operations.
- Knowledge of dangerous goods handling and scanning processes.
- Ability to excel in a busy, time-sensitive environment.
- Strong ability to prioritize workloads effectively.

**Qualifications and Experience Required**:

- Clear understanding of network and logistics management.
- Previous experience in a logistics or depot operation environment.

**Essential Personal Attributes**:

- Bring energy and passion to your work.
- Strong collaborative spirit with a focus on teamwork.
- Flexibility to navigate constant changes and challenges.

**Why Join Us?**

At Team Global Express, we believe in nurturing talent and creating a supportive environment where your contributions truly matter. If you’re ready to take on a rewarding role that blends customer service with logistics expertise, we want to hear from you

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

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