Service Advisor- Post Delivery

4 weeks ago

Alexandria, Australia Carma Full time

Backed by the latest technology and a state of the art automotive reconditioning facility, Carma makes buying pre-loved cars a seamless, hassle free experience. From our reconditioning standards, through to delivery and customer support, our customers are really at the heart of everything we do.

**About The Role**

Tap into your automotive expertise to elevate our customer journey. As the point of contact post-delivery, you'll dive into any car-related questions or issues with innovative problem-solving, making sure every Carma customer enjoys an unforgettable experience

**Responsibilities**
- Manage the post-delivery space, owning every question - from Apple CarPlay mysteries to the odd squeaky brake
- Get inventive with your problem-solving, finding smart solutions to resolve the issue over the phone
- Team up with Carma’s Engine Room (workshop) when needed and work as a team to get our cars back on the road
- Organise the return for any customer who decides the car’s not the right fit for them
- Be that ‘go-to’ person for our Sales & Customer Experience team
- help them out with any car related questions, no matter how big or small
- Update our systems as you go, making sure you’ve captured all of the important stuff

**You'll Be**
- Solutions focused
- you love to think outside the box & if there’s something you don’t know, you’ll find a way to learn
- A strong communicator
- you know how to deliver the good (and the not so good) news
- An automotive expert
- maybe you’re a Technician who loves working with customers, or a Service Advisor who can diagnose any problem
- Naturally customer focused
- you’re happy to jump on the phones and help them out in any way you can
- Able to drive in NSW with a full licence

**Working at Carma**
- Employee discounts on Carma cars, car parts and NRMA breakdown cover
- Enjoy that Monday-Friday life with the option to work from home one day a week
- Great company culture - we love a social event, from team breakfasts, to end of month drinks or milestone celebrations, we celebrate all the wins

At Carma, we are committed to enhancing our amazing culture, and ensure every Carma employee can bring their best self to work We embrace diversity and inclusion, are committed to safe work practices and make sure that we have support for all people to grow and develop with us. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

**Job Types**: Full-time, Permanent

Pay: From $100,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Application Question(s):

- Please outline your salary expectations

Work Authorisation:

- Australia (preferred)

Work Location: In person

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