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Service Delivery Manager Nsw
1 week ago
General information:
- Name
- Service Delivery Manager NSW
- Ref #
- Date
- Tuesday, June 20, 202
- City
- Alexandria
- State
- New South Wales
- Country
- Australia
- Entity
- Decipha P/L
- Job Category
- Decipha Contract
Description & Requirements:
Help us deliver like never before
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.
About the opportunity
To supervise and manage nominated client's day to day operations and services. The clients can be one to many small or large.
Manage the day to day operational teams in line with Deiphpa's core values and policies to ensure a safe, productive and harmonious work environment.
The services are broad and include Imaging, data capture, validation and mailroom operation.The main functions include:
delivery of services ensuring contractual obligations and SLA's are met or exceeded, planning, advising and consolidation of information for reporting, analysis and productivity improvements and provide technical expertise.
In conjunction with the Sales team attend periodical client meetings, when required to ensure requirement are met and work on business improvement solutions and strategies.
What you'll deliver with us
- In the absence of the State Operation Manager, fulfil the role, duties and responsibility of the State Manager position
- Establish and coordinate operational objectives and ensure KPI's and SLA's are met
- Manage staff
- Plan Resources requirements and rosters
What skills are we looking for?
- Demonstrated experience in productivity measurement.
- Demonstrated experience and improvement methodologies (6 Sigma) and implementation of improvement initiatives.
- Experience in information and document processing involving imaging, data capture validation and processing.
- Experience in managing multiple teams in operational environments.
- Ability to work under pressure and maintain targets and deadlines
We're delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
See how we're _delivering together _here.
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