Campus Operations Manager- Professional Services

3 days ago

Melbourne, Australia AMS Full time

**About Us**:
We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 10,000+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we’re here to help you achieve it.

**The Role**:
The Operations Manager role will be responsible for building strong relationships with key client contacts, driving client satisfaction and being a liaison between the client and AMS team.

This will be a management position and you will operationally manage the delivery teams in your respective region to high levels of service excellence. You will engage with client stakeholders as part of this role so that each team is focused on the activities that will exceed expectation across the client’s hiring community.

**Key Accountabilities**:

- Understand and consult on client’s strategy objectives of graduate campaigns and ensure that this is reflected in the attraction strategy and selection process
- Develop and maintain pro-active and constructive relationships with clients by demonstrating an understanding of the business, the associated requirements and set expectations accordingly
- Where applicable liaise with client contacts to develop and maintain recruitment plans, attraction, and sourcing strategies as well as organisational structures
- Builds effective communication channels and mechanisms between the clients hiring managers, the onsite team and the remote team
- Works closely with Client Director to help define the type and level of resources required to effectively achieve delivery targets based on anticipated volumes of requirements.
- Escalate any potential issues or contentious situations with clients to Client Director
- Oversight of operational delivery of aligned Emerging Talent / Campus programmes within a specific region and client sector
- Ensure effective and efficient intern and graduate campaign delivery from multiple geographical sites including managing remote teams that can scale up and down during the course of the year
- Understand and consult on client’s strategy objectives for Campus and Early Career campaigns bringing in market insight and innovation

**Skills & Experience**:

- Prior experience in campus recruitment in Australia ideally in consulting, professional services, legal or financial services.
- Solution driven, resilience and the ability to communicate clearly and effectively are key competencies for the role.
- Ability to liaise with and influence all levels of management to agree a change of direction or new process
- Experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast moving environment
- Demonstrated the ability to act as a Trusted Advisor to the client

**Other**:
Besides a full benefits package and the opportunity to work with an amazing team? At AMS, you’ll work as part of a client solution in a role that integrates with our other practice areas to deliver remarkable results. You’ll be part of a team with global capabilities, setting a new direction as we creatively solve our clients’ most pressing talent-related challenges. You can innovate, be bold, and help us transform our client’s operations.

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