Project Coordinator

3 weeks ago

Newcastle, Australia DFP Recruitment Services Full time

**Job description**:
A fantastic opportunity has arisen to join one of Australia’s leading technology providers in a full time 12-month assignment, commencing as soon as possible We are looking to fill a number of positions with applicants who are skilled in customer service, highly organised, efficient and able to work with multiple systems at once.

**About the role**:
**This role is responsible for actioning and managing requests to execute to field technicians for optimisation and best practices. You will be working as part of a team and using multiple systems in order to provide exceptional customer service to existing customers. You will be liaising with field technicians on the ground and scheduling their workflow and working closely with clients. Workflow schedules will be prioritized, and decisions made in order to mitigate risk. There is a requirement to reach targets and the opportunity to improve the overall customer experience.**

**You will be working on a rotating roster, Monday to Friday in a Hybrid Model. Full training and support will be provided, alongside the equipment required for the role.**

**Responsibilities**:

- Accountable for prioritising and actioning incoming work to ensure all work-types are actioned within operational business rules and assigned Service Level Agreement (SLA).
- Ability to adapt quickly to change.
- Willingness to meet targets in a demanding environment.
- Provide excellent communication skills and maintain effective working relationships.
- Be an active and collaborative team player.
- Play an active role in identifying opportunities for process and business improvement.
- Some familiarity with project rostering or scheduling preferred.
- Provide excellent customer service.
- Strong attention to detail.

**About You**:

- Strong customer service experience (telecommunications highly desirable)
- Some familiarity with rostering or scheduling is desirable.
- Tech savvy and adopts systems quickly.
- Excellent written and verbal communication skills.
- High attention to detail and ability to prioritize, in tight time frames.

Note: You may be required to provide evidence of your COVID-19 vaccination status.

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