Aps5 Snr Support Technician

3 weeks ago

Melbourne, Australia Comcare Full time

**Overview of the team**

The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.

The Technology Service Desk and End User Computing team within TAIM provides a responsive and respectful frontline function for desktop and end user support within Comcare’s ICT environment. These teams provide guidance and assistance in the management of service requests, incidents and ICT asset management.

**What we are looking for**

There are two immediate ongoing APS6 vacancies, Service Desk Team Leader and End User Computing Team Leader. There is an immediate non-ongoing APS5 vacancy Senior Support Technician. We are looking to establish a merit pool to fill future ongoing and non-ongoing positions in the following areas within Technology and Information Management team.

**Overview of the roles**

**APS5 Senior Support Technician**

The Senior Support Technician will provide technical guidance to the Service Desk function and ensure the delivery of responsive, reliable, and respectful ICT support and service to Comcare. The Client Services senior technician will be responsible for mentoring and providing guidance to a regionally dispersed team of Service Desk Analysts.

Mandatory Qualifications/Experience
- Qualification in Information Technology or relevant experience.

**APS6 Service Desk Team Leader**

The Client Services Team Leader will provide leadership and technical guidance to the Service Desk function to ensure the delivery of responsive, reliable, and respectful ICT support and service to Comcare workers, within timeframes. The Team Leader will be responsible for managing a regionally dispersed team of Service Desk Analysts.

Mandatory Qualifications/Experience
- Strong knowledge and understanding of the ITIL Framework with preference of having ITIL v4 qualification.
- Minimum 2 years in experience in an enterprise Information Technology environment.

**APS6 End User Computing Team Leader**

The End User Computing Team Leader will provide team leadership and technical guidance to the Service Desk function and ensure the delivery of responsive, reliable, and respectful ICT support and service to Comcare workers, within timeframes. The Team Leader will be responsible for managing a small team of support technicians.

The role will provide support for Comcare’s personal computing environment while maintaining and upgrading the standard operating environment (SOE). To be successful in this role you will require well developed technical skills and great customer service skills to effectively support Comcare’s ICT environment.

Mandatory Qualifications/Experience
- Relevant qualifications and/or experience in Information Technology.
- Experience with Microsoft Intune or SCCM packaging.

**Ability to obtain and maintain a Baseline Security Clearance applies to all 3 roles. Other specific conditions apply, please refer to Job Information Pack.**

**How to apply**

Please review the Job Information Pack below. Please provide a current C.V (no more than 3 pages) and a brief one-page statement, outlining what you could bring to Comcare including your skills, experience and knowledge relevant to the roles.

  • Adv Customer Service Support Snr Manager

    5 days ago

    Melbourne, Victoria, Australia Oracle Full time

    Adv Customer Service Support Snr Manager OApplicants are required to read, write, and speak the following languages: EnglishPreferred QualificationsResponsible for leading a team of CSE's, FE including FE's and Datacenter Technicians assigned fordelivery of on-site, installations, proactive and account management services in a defined territory. Focuses to...

  • Aps5 Program Support

    4 weeks ago

    Melbourne, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** On behalf of a Federal Government Agency based in Geelong, Box Hill or Sunshine we are looking for multiple APS5 Program Support Officer’s to join the National Delivery Team ensuring consistent experiences for clients. This is an 18- month assignment. The role will paying $53.63 per hour plus super. Working to...

  • Aps5 Program Support

    5 days ago

    Melbourne, Victoria, Australia DFP Recruitment Services Full time

    Job description:The OpportunityOn behalf of a Federal Government Agency based in Geelong, Box Hill or Sunshine we are looking for multiple APS5 Program Support Officer's to join the National Delivery Team ensuring consistent experiences for clients. This is an 18- month assignment. The role will paying $53.63 per hour plus super.Working to support a new...

  • Aps5 Level

    5 days ago

    Melbourne, Victoria, Australia HOBAN Recruitment Full time

    Our client, a Federal Agency, is looking for an APS5 Level - Performance & Talent Officer to join their team. The APS5 Level - Performance & Talent Officer is is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position.The position will...

  • Complaints Officer

    2 weeks ago

    Melbourne, Australia HOBAN Recruitment Full time

    Our client, a Federal Agency, is looking for a Complaints Officer - APS5 Level to join their team. The Complaints Officer - APS5 Level is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position as it manages and coordinates resolution...

  • Aps5 Guidance Officer

    3 weeks ago

    Melbourne, Australia Chandler Macleod Full time

    **Location*** - Melbourne, Victoria - **Category*** - Office Support - **Salary** - $55.24 AUD - $55.24 AUD Hourly - **Posted** - 12-Mar-2024 - **Work type** - Contract - **Contact** - John Todd - **Reference** - BH-158139-1 - **Applications close by 11.59PM Wednesday 20th of March 2023.** **Mandatory: Australian Citizenship required to work within Federal...

  • Aps5 Guidance Officer

    2 months ago

    Melbourne, Australia Chandler Macleod Full time

    **Location*** - Melbourne, Victoria - **Category*** - Office Support - **Salary** - $55.24 AUD - $55.24 AUD Hourly - **Posted** - 12-Mar-2024 - **Work type** - Contract - **Contact** - John Todd - **Reference** - BH-158139-1 - **Applications close by 11.59PM Wednesday 20th of March 2023.** **Mandatory: Australian Citizenship required to work within Federal...

  • Aps5 Practice Management

    7 days ago

    Melbourne, Australia Chandler Macleod Full time

    **The Opportunity** Our **Federal Government** client is a community focused Agency. They have multiple exciting opportunities for **APS5 Practice Management** Officers to join the team in Geelong or Richmond. - 12-month initial Labour Hire contract with the opportunity to extend - APS5 level role offering $53.63 + Superannuation - To be based out of either...

  • Content Writer

    2 weeks ago

    Melbourne, Australia HOBAN Recruitment Full time

    Our client, a Federal Agency, is looking for a Content Writer - APS5 Level to join their team. The Content Writer - APS5 Level is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position. The position will be required to undertake...

  • Aps5 Internal Review

    2 months ago

    Melbourne, Australia Chandler Macleod Full time

    **Location** *** - Melbourne, Victoria**Category** *** - Office Support**Salary** - $55.24 AUD - $55.24 AUD Hourly**Posted** - 14-Nov-2023**Work type** - Contract**Contact** - John Todd**Reference** - BH-153941Our **Federal Government** client is seeking to engage multiple **APS5 Internal Review Officers** for a 12-month assignment with potential extension...

  • Aps5 Complaints Officer

    4 weeks ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$55.24 per hour**Opportunity** Great 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect our most vulnerable. **Roles** Multiple Complaints Handling...

  • Aps5 Digital Media Producer

    4 weeks ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$55.24 per hour**The opportunity** Our client is a community focused Federal Government Agency. They have an exciting opportunity available for an APS5 Digital Media Producer to join the Strategic Communications Team in ensuring high-level video strategy and best practice accessibility for video and digital...

  • Aps5 Complaints Officer

    3 weeks ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Up to AU$55.24 per hour **Job Type** Full Time **Ref** BBBH99760_1678933524 **Contact** Samuel Beckett **Posted** 11 minutes ago **Opportunity** Great 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super. This is your opportunity...

  • Aps5 Complaints Officer

    7 days ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Up to AU$55.24 per hour **Job Type** Full Time **Ref** BBBH99760_1682320373 **Contact** Samuel Beckett **Posted** about 1 hour ago **Opportunity** Great 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super. This is your...

  • Aps5 Compliance/investigations Officers

    1 week ago

    Melbourne, Australia Chandler Macleod Full time

    **Location** *** - Melbourne C B D, Victoria - **Category** *** - Office Support - **Salary** - $56 AUD - $56 AUD Hourly - **Posted** - 25-Jan-2024 - **Work type** - Contract - **Contact** - John Todd - **Reference** - BH-156365-1 - **Applications close by 11.59PM AEDT Tuesday 30th of January 2024.** **Mandatory: Australian Citizenship required to work...

  • Aps5 Compliance/investigations Officers

    2 weeks ago

    Melbourne, Australia Chandler Macleod Full time

    **Location** *** - Melbourne C B D, Victoria - **Category** *** - Office Support - **Salary** - $56 AUD - $56 AUD Hourly - **Posted** - 24-Jan-2024 - **Work type** - Contract - **Contact** - John Todd - **Reference** - BH-156365 - **Applications close by 11.59PM AEDT Tuesday 30th of January 2024.** **Mandatory: Australian Citizenship required to work within...

  • Aps5 Legal Adviser

    5 days ago

    Melbourne, Victoria, Australia Comcare Full time

    APS5 Legal Adviser - Vacancy Details – Aurion Position : Organisation Unit : Location : Tenure : Closing : Synopsis : Overview of the Team and role The Regulatory Legal Team provides advice and support to Comcare's regulatory activities, including investigations under the Work Health and Safety Act 2011 (WHS Act) and criminal prosecutions for alleged...

  • Aps5 Guidance Officer

    5 days ago

    Melbourne, Victoria, Australia Chandler Macleod Full time

    Location Melbourne, Victoria- Category Office Support- Salary- $55.24 AUD - $55.24 AUD Hourly- Posted 12Mar2024- Work type Contract- Contact John Todd- Reference BH- Applications close by 11.59PM Wednesday 20th of March 2023.Mandatory: Australian Citizenship required to work within Federal GovernmentOur Federal Government client is seeking to engage as APS5...

  • Aps5 Digital Media Producer

    5 days ago

    Melbourne, Victoria, Australia Talent International Full time

    australia melbourne contract up to au$55.24 per hourThe opportunityOur client is a community focused Federal Government Agency. They have an exciting opportunity available for an APS5 Digital Media Producer to join the Strategic Communications Team in ensuring high-level video strategy and best practice accessibility for video and digital outputs.APS5 Labour...

  • Aps5 Complaints Officer

    5 days ago

    Melbourne, Victoria, Australia Talent International Full time

    australia melbourne contract up to au$55.24 per hourOpportunityGreat 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super.This is your opportunity to improve Australia's largest healthcare reform since Medicare and protect our most vulnerable.RolesMultiple Complaints Handling Officers at APS5...