Service System Support Analyst
2 months ago
National role with the capability to work out of either NSW or Queensland headquarters.
- Partner closely with key business stakeholders to build & enhance service reporting
- Work for a global leader in manufacturing of heavy machinery with over 60,000 employees.
**The Opportunity**:
Reporting to the Service Innovation Manager - Digital, this position will support nationally all Komatsu Branch’s by building and enhancing reports related to the Service centres.
The reports focus on key area’s such as productivity, safety and financials.
The successful applicant will need to carry out data modelling and have the ability to build reports from scratch whilst ensuring data validation and accuracy.
This position could work out of our NSW (Fairfield) or Queensland (Wacol) head offices and would have flexible work arrangements to work-from home a couple of days a week.
**Key Responsibilities**
- Complete data modelling, data input & data validation in Power BI
- Ensure reports are developed and maintained in line with business policies and procedures
- Ensure data and reporting comply with security standards
- Maintain best practise for load & reporting efficiency
**Location**:Fairfield (NSW) or Wacol (QLD)
**Komatsu can provide you with**:
- Paid Parental Leave: 16 weeks of paid primary carer parental leave.
- Technology: Discounts on Apple, Dell, Lenovo, and Microsoft products
- Financial: Komatsu Employee Referral Program offering a bonus of $3000 if you successfully refer someone for a role, Income Protection options are available
- Career: recognition and awards, Komatsu is a recognised training organisation (RTO) providing an opportunity to complete recognised Cert III courses
- Health: Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks
- Cars, Home & Hardware: Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
**Your Knowledge, Skills and Abilities**:
- Previous experience working as a Service Administrator, Advisor, Manager or within a Service-related positions is highly regarded
- Strong understanding of general service requirements and principles
- Demonstrated experience with Power BI
- Basic to intermediate knowledge of SQL and SSRS
- Strong knowledge of MS Office Suite including Excel
- Ability to work unsupervised.
- Advantageous to have knowledge of ITIL processes
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