Medical Services Associate

3 days ago

Macquarie Park, Australia MSD Full time

**Medical Services Associate**
- ** Permanent, Part-Time** opportunity with **competitive renumeration and benefits**
- ** O.5 FTE - 19 Hours a week, spread over 5 days a week,** **preferably **(FTE Equivalent 38)
- Previous **experience working in a pharmaceutical organisation**, is required
- Work with **a high performing, agile and passionate team**
- Would suit Medical Information Associate or Medical Information Specialist

**What You Will Do**

**Responsibilities include, however not limited to**:

- Provide advice and support to the **Designated Point of Contact** (DPOC) team to answer Medical Information enquiries where the topics relate to ANZ specific situations e.g. pharmaceutical funding
- Partner with local and regional key stakeholders, including regional Medical Information, Pharmacovigilance, Regulatory, Marketing, Legal/Compliance and our company’s Manufacturing Division to ensure an effective and efficient end-to-end process for managing medical enquiries, product safety reports and quality reports
- Provide communication/ coordination for any local activities that may impact to daily operation of DPOC (e.g., product discontinuation/ potential stock-out, new launch - product / indication / marketing program etc.)
- Drafts Frequently Asked Questions documents and Job Aids and maintains relevant documents for the utilization of the DPOC team
- Attend weekly meetings to provide advice and guidance to the DPOC team to ensure compliant execution of Global DPOC Standard Operating Procedures and associated Reference Documents
- Attend monthly meetings to provide local perspective to the Operations Lead and Medical Director on that month’s enquiries
- Work with the Associate Director, Regional Medical to provide feedback and suggestions to the DPOC team to ensure continued effectiveness and opportunities for improvement
- Follows robust governance to ensure DPOC is aligned with applicable company policies and procedures
- Complete all required training process and system trainings for DPOC
- Responds and complies with any audits, or assessments of the DPOC processes, working closely with DPOC and Pharmacovigilance on the control plan and any audits of the process
- Escalates any issues to the Operations Lead as appropriate
- Provide support to the Medical Projects team for Patient Access Programs (PAPs) which may include:

- Implementation of Patient Access Programs in accordance with SOPs and local regulations
- Review and process enrolments and drug orders associated with programs, and follow up on drug delivery as required. Manage discontinuation of patients with physician, to close-out patient from program in accordance to relevant SOPs and guidelines.
- Other tasks as directed by the Medical Projects Manager as required

**What You Must have**
- Tertiary qualifications in Pharmacy (essential)
- Experience within, and understanding of the Australian/New Zealand healthcare environment including understanding of the PBS and Pharmac funding models
- Prior experience in pharmaceutical industry
- Excellent Interpersonal and relationship building skills
- Critical thinking skills
- Ability to be flexible in an ever-changing environment
- Good customer focus

**What You Can Expect**
- Rare opportunity for a Perm Part-time role in a Global leading organisation.
- Joining a **collaborative** team of **likeminded individuals**
- Excellent Benefits and renumeration

**Who we are **

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

**What we look for** Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

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