Service Admin Representative

4 weeks ago

Macquarie Park, Australia BD Full time

**Job Description Summary**:
**Who We Are**:
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Purpose of role**:
To assist and support all activities associated with device recalls.

**Key Responsibilities**:

- Ensure telephones calls are answered in a timely and professional manner.
- Processing Recall service orders, maintaining records, supervising database, Correction of data base, performing office tasks and other similar duties.
- Booking jobs for recall repair and service.
- Preparing reports and correspondence.
- Ensuring vendor purchase orders are processed in timely manner.
- In-house admin support to workshop supervisor and technicians.
- Develop skills in use of SAP, including generation and use of report information.
- May handle special recall projects as assigned
- Archiving of documents and records when required.
- Follow organizational and department procedure to complete tasks.
- Preparing Service reports and organising field service visit in consultation with Service Manager and project manager.

**Job Requirements**
- Demonstrated customer service experience
- Administration - strong attention to detail
- Technical troubleshooting experience (over the phone)
- Clear communication skills
- SAP and Excel is required
- Medical Device, Pharmaceutical, IT or Telecoms industry

**How to Apply**

**Culture and Benefits**

Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself. We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: AUS Sydney - North Ryde

**Additional Locations**:
**Work Shift**:

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