Customer Success Manager

2 weeks ago

Melbourne, Australia Buildkite Full time

Build tools for the best
software teams in the world.

About The Role

As a Customer Success Manager you will work with our Enterprise customers to drive value from their investment in Buildkite. As their advocate and trusted advisor, you will help to understand their goals, drive expansion and be the bridge between them and our product team. You will have worked in a role where you have been able to build relationships with Enterprise customers, and have expanded those relationships within each. You are excited by emerging technology, and love to think outside the box to find the best solutions for your customers.

**Responsibilities**:
- Build and foster trusted relationships with customers while driving engagement, retention and growth.-
- Surface feature requests and insights to our Product teams.-
- Follow the Customer Success Framework to ensure you are moving through the customer journey stages to build a strong and healthy business, with optimized and standardized processes.-
- Work with the SA and Product teams to develop and share best practices with customers with specific use cases.-
- You are responsible for enterprise renewals and collaborate closely with sales on expansion leads.-
- Help drive and capture customer references and customer success stories.**Skills**:
- Experience in a client-facing role ideally managing relationships with enterprise and mid-market customers, preferably in the technology (SaaS) industry-
- Experience in understanding technical concepts-
- You care deeply about customers and hold yourself accountable to delivering feedback and solutions in a timely fashion.-
- You love to go the extra mile and can juggle conflicting priorities.-
- You are a self-starter and have a willingness to tackle things on your own.-
- You excel in setting goals and exceeding them, and have a history of overachieving targets.-
- You have strong project-management/organizational skills-
- Excellent written and verbal English language, and prefer to speak plainly and personally-
- Love working with people, are empathetic and enjoy solving problemsBonus If You Have- Strong familiarity with current DevOps concepts and CI/CD-
- An interest and broad understanding of developer tooling$100,000 - $150,000 USD

**Timezone**
- United States Time Zones**Hours**
- Full-time**Role Type**
- PermanentYou'll work closely with:
**Christine Foster**
VP OF SALES

**Yvonne Blankenship**
SR. CUSTOMER SUCCESS MANAGER

About Us

We build tools to help the best software teams stay happy and productive. We’ve rethought how CI/CD should work and have built a platform that is fast, reliable, secure, and is able to scale to the needs of the most demanding high-growth tech companies including Shopify, Pinterest, Wayfair, Cruise, PagerDuty, Culture Amp, and Canva.

Buildkite is a differently shaped company that values work-life balance and supports staff to work the ways that make sense for them. From the beginning, our goal has been to build a company that is people-centered, supportive and just a little bit weird

We have some details at this link which you can fill in. You don’t need to complete every section, just send through any link or document you’re proud of that helps us understand your skillset. This doesn’t have to be a resume, but it can be. There’s also a section to write some words about you and why this role interests you if you like.

Why Apply?

Small team, global impact
- We believe small companies are beautiful, and that small teams can achieve big things. This makes everyone on the team an important part of Buildkite.Flexible work hours
- We don’t keep set office hours, so you can shift your hours around life’s commitments and non-work activities. Take time out of work for exercise, family or whatever life throws at you.Support and growth
- In a small but growing company, you’ll have the opportunity to work on a wide range of projects, and ship work that helps customers.Work from anywhere
- We’re a globally distributed company, and all our work happens remotely. Work from your home office, a co-working space, or your local cat café.**Benefits**:
Learning & development
- Invest in your personal and professional development with a yearly budget to spend on travel, conferences, workshops, courses, and books.Health cover
- We’ll make sure that you and your family have access to comprehensive health and hospital cover, no matter which country you live in.Parental leave
- Take time out to set up a new family, with 6 months of paid leave if you’re the primary carer, and 3 months if you’re secondary. You can use it flexibly, change between primary and secondary, and take the same leave for a still birth. We also keep paying super/401k for 6 months if you take unpaid leave.Home office & coworking
- Set yourself up with a great work environment, either at home or in a co-working space. With a budget for a desk and chair, and a new computer as well as any other tech, we’ll get you re

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