Head of Market Australia

9 months ago

Sydney, Australia Polestar Full time

**Let us describe the challenge we offer**

We are Polestar. We are detail obsessed, performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. We blaze our own trail, one without compromise. We don’t believe in shortcuts. We innovate constantly, and we are relentless in our pursuit of the best. We’re expanding, and we need people who share our vision and want to be part of something different.

We are currently looking for you who is ready for the exciting challenge to take on this key role as Head of Market Australia. This position will be located in Sydney, Australia.

With Polestar’s expansion in Australia this role will have strategic, operational and full profitability responsibility for the company’s activities in the market. This position is focused on establishing the exciting new Polestar brand and its retail footprint in order to drive sales and revenue, deliver an outstanding customer experience and generate sustainable profitability - therefore this crucial role will manage the Sales & Marketing, Network and Customer Service operations as well as the support functions.

**The Role**

Polestar Australia will be an extension of Polestar headquarters in Sweden. The primary purpose of the market function is to both inform the global strategy and then drive successful implementation in the local market.

**Core Responsibilities**

Manage overall Polestar operations in the market, combining strategic and operational leadership in order to ensure the best use of people and resources to reach the goals set by Polestar HQ. You will work closely with Polestar HQ in developing and executing the global Polestar strategy, ensuring appropriate market
- and voice-of-the-customer input.
You will report directly to Polestar’s global Head of Sales.
You will also:

- Ensure all local market objectives / KPIs are owned and delivered by the team.
- Lead the brand’s sales and marketing functions, delivering creative commercial initiatives and effective advertising campaigns, managing sales performance, customer satisfaction, profitability and brand image in order to achieve volume, quality, customer satisfaction and profit targets.
- Manage the Polestar retail function (Polestar Spaces and/or Destinations) and deliver a world class & differentiated retail experience. Work closely with the retail team and Polestar HQ stakeholders to shape and deliver the Polestar retail proposition.
- Work closely with the Customer Care Centre to ensure that Polestar prospects and customers receive outstanding support at all times. Ensure that all elements of the Polestar ownership experience are delivered.
- Develop and manage strong relationships with journalists, press agencies and external PR stakeholders in order to strengthen the Polestar brand and product awareness in the market.

**Do you fit the profile?**

You are an experienced leader with local Australian connections who is motivated by challenges, enjoys building teams and cooperate with others to reach common goals. You have a clear understanding of the business challenges and targets within the Industrial domain and a clear focus on business needs and sense of urgency.

You should be driven, proactive, and see the value in collaboration and innovation. You should be excited to get in on the ground floor, helping to create and develop a company that will act as an inspiration for the rest of the industry.

You should be willing to try innovative and unorthodox solutions in order to deliver a seamless brand experience, both digitally and physically. Operationally and strategically you should be a strong and consistent performer, with exceptional leadership skills.

Since Polestar’s in a scale-up phase you thrive by working in a fast-paced environment.

Personal fit will be of great importance in this recruitment, as we are actively working to build a team with diverse experience, gender and background.

**_Critical Competencies for Success_**
**_Leadership Skills_**

**_Create meaning / Customer focus_**
- Able to translate the “bigger picture” and communicate this in an engaging way which allows other managers to cascade further and execute. Broad understanding of the market, brand and competitors and the drive to go beyond market expectations. Strives to exceed internal and external customer needs and expectations. _

**_Show courage / Make things happen and innovate_**
- Able to delegate responsibility and take accountability. Is not afraid to raise and discuss difficult issues and to take tough decisions. Removes obstacles and enables action by encouraging active participation and using effective communication. Encourages creativity, fosters and rewards innovation and delivers new solutions that capture new market opportunities._

**_ Believe in people / Challenge and support_**
- Shows trust in people’s potential, shows integrity and engages team members by having empathy and understanding on

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