Helpdesk Support
2 weeks ago
Perth located
- 2nd, 3rd & 4th February
- National Exams provider
Assist with monitoring of participants undergoing computer-based exams. This role is key to our client's business, to confirm the identity of the test taker and the integrity of the test taking environment, as well as to provide an excellent exam experience for participants.
**Client Details**
The Adecco Group is the world's leading provider of HR solutions. We deliver recruitment and career services to organisations and individuals across the employment lifecycle.
Our client is a reputable Australian Information and Communications technology (ICT) business, that support and facilitate the integration of ICT into the operations of its clients, including within the Examination sector.
**Description**
You will be train in using the programs and the scenarios that are likely to pop up. Your role will be to pick up the chats and calls that through in a specific tie frame, solve the issue to the best of our ability or refer to escalation if required.
**Profile**
- Excellent verbal communication skills is critical, as well as ability to build rapport with others and exercise patience in a calm manner
- Can follow process and procedures with good attention to detail
- **Must be available on 2nd, 3rd & 4th February, 9am-5pm.**
**Job Offer**
0000089455-1_167105932924473
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