Client Services Applications and Desktop Support Officer

3 weeks ago


Perth, Australia Housing Industry Association Full time
  • Work for a leading National Association
  • Professional, supportive team environment
  • Permanent Full-Time role

The organisation

The Housing Industry Association is Australia's peak private sector building industry body, representing builders, trade contractors, manufacturers, suppliers and related industry participants. As a national industry organisation, HIA's primary role is to represent and advance the interests of its members.

The role

The Client Services Application and Desktop Support is responsible for the day-to-day inductions, support and problem resolution of HIA’s applications and desktop fleet that are available for members and staff. This role requires a strong customer service focus and excellent communication skills

Key responsibilities include:

  • Provide first/second level helpdesk support to HIA staff and Members, by introducing HIA applications
  • Record and track all interactions with staff and members through IT services helpdesk system
  • Undertake problem analysis whilst ensuring staff and members are kept informed continually of the status of their issue via a daily email update
  • Maintain a knowledge base of problem resolutions and, where required, workarounds for known issues
  • Monitor HIA IT Systems using tools available and escalating problems where necessary
  • Test new and updated versions of applications for deployment to HIA workstations.

To be successful, you will require:

  • Knowledge and experience with Microsoft products and services such as Windows 2008/12, Active Directory, Exchange 2007/10, O365, Terminal Server, IIS 6&7.
  • Knowledge of LAN/WAN environment.
  • Knowledge of virtualisation technology (Hyper-V preferred)
  • Experience with desktop OS/applications such as Windows 7/8/10, Office 2010/2013/O365
  • Knowledge of Microsoft System Centre Suite
  • Knowledge of Microsoft SharePoint/OCS.
  • Effective communication and organisational skills.

A full job description can be found in the Careers section of the HIA website, hia.com.au/about-us/careers-at-hia  

If you are interested in this position, please submit your application by clicking on the link to apply before 2 May 2024.



  • Perth, Australia Talent International Full time

    Position Overview: As a Contract ICT Desktop Support Officer, you will be responsible for providing service desk and in-person support to our users, ensuring the smooth operation of their end user computing devices. You will troubleshoot issues, manage and deploy computing devices, assign licensing and software installations, and troubleshoot services such...


  • Perth, Australia Axiom Technologies Full time

    We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experience** - Desired Experience: - Computer...


  • Perth, Australia EIL Global Full time

    Greetings from EIL Global, We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for local...


  • Perth, Australia EIL Global Full time

    Greetings from EIL Global, We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for local...


  • Perth, Australia Lynas Corporation Full time

    Lynas Rare Earths is an established ethical and environmentally responsible producer of rare earth materials, we are the world’s only significant producer of separated rare earth materials outside of China. Our rare earths deposit is one of the highest-grade Rare-Earth deposits in the world, boasting a mine life of 20+ years. The Rare Earths are mined and...


  • Perth, Australia Commonwealth Bank of Australia Full time

    Desktop Support Analyst **See yourself in our team** Bankwest's Technology & Transformation Division develops and executes all technical change within the organisation; ensuring the strategic leverage of technology to deliver the Bankwest strategy. With the largest IT function in Western Australia, the Division works on a wide variety of technologies and...


  • Perth, Australia Georgiou Full time

    **Desktop Support Analyst** **Desktop Support Analyst** Due to continued growth ac_r_oss Australia, Georgiou is seeking an experienced Desktop Support Analyst to join our IT Team. For 45 years, Georgiou has grown to be a leading national building and civil engineering company and we pride ourselves on being 'the best people to work with'. The thing about...


  • Perth Airport, Australia Arc Infrastructure Full time

    Closing Date: 18/08/2023 Job Type: Contract Location: Perth Airport Job Category: IT Arc Infrastructure manages and develops transport infrastructure assets that support growth and create jobs in WA. Rail is at the heart of our business, and the 5,500km rail network is the backbone of freight transport in Western Australia from the diverse Midwest across...


  • Perth, Western Australia Randstad Australia Full time

    Responsibilities:Aid in the development of a new workstation specification to support the transfer of operations and critical business functions.Assess suitability of IT and OT solutions for new workstations and where require promote new or novel solutions where required.Develop a concise Bill of Materials (BOM) to support the relocation.Aid in the install...


  • Perth, Australia Axiom Technologies Full time

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...

  • Desktop Analyst

    4 weeks ago


    Perth, Australia people2people Full time

    **The company** This global law firm with a reputation of excellence are seeking a desktop analyst to join their close-knit team in Perth. **The role will see you**: - Assisting with installations - Diagnosing and troubleshooting - On site support **About you**: - Excellent customer service - Demonstrated experience in a similar role - Previous help...


  • Perth, Australia Emanate Technology Full time

    Level 2 IT Support Engineer/Service Desk Engineer The Client:My client a leading Australian MSP (Managed Services Provider) that specialises in providing IT services to the medical industry, is currentlylooking for additional Level 2 IT Supoprt/Service Desk Engineers to join their team of specialists. This role will be working remotely so looking for...


  • Perth, Australia Support Services - InfraBuild Full time

    **About the role**: Join our successful and tight-knit team in our Bibra Lake Steel Centre branch. This role will be working closely with both our Sales and Operations teams, to ensure customers have a positive experience with Infrabuild Steel Centre. This is an exciting opportunity for someone looking to build on their existing customer service/sales...


  • Perth, Australia Labour Hire and Recruitment Full time

    About the job - Join a prestigious company that places a great priority on its customers and employees. - Exciting and varied career, with a handy West Perth location and flexible working Conditions. - Working in the personal insurance industry for at least two years is required. Our client are specialists in personal insurance. Their mission of "protecting...

  • Desktop Resource

    4 weeks ago


    Perth, Australia Finite Full time

    Location: - Perth- Job Type: - Contract- Specialisation: - Help Desk & IT Support- Salary: - Negotiable- Reference: - CR/025276_1708650594- Contact: - Katie Griffin- **To be successful for this role you must meet the below skills** **Key Duties** - Provides IT desktop, mobile and customer support services to assist personnel in the efficient use of...


  • Perth, Australia TenacityCX Full time

    Multiple temp positions - September 4th start date - Perth CBD Location - Global Financial Services company - Supportive team culture **Job description** Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry. We are proud partners of a Global Financial Administration company, who are...


  • Perth, Australia people2people Full time

    **Client / Office Services Coordinator** **The organisation** Our client is currently recruiting for a Client / Office Services Coordinator to join their office based in the Perth CBD on a permanent basis. This organisation is dedicated to shaping cities and communities for a better future. They work to create places and spaces to improve the lives of the...


  • Perth, Australia Professional Search Group Full time

    Job Description Immediate 8-week contract High chance of extension or going permanent Work close to home – southern suburbs location The Client PSG is seeking a customer focused team player with a positive attitude and a willingness to learn new technologies to join a government department as an ICT Service Desk Officer. This is an initial short term...

  • Desktop Assessor

    4 weeks ago


    Perth, Australia Suncorp Group Full time

    Are you a customer-focused individual with experience in property damage assessment? If so, we're looking for you! Our Home Claims Assessors are a key part of our business ensuring we are there for our customers when they need us the most. These roles rarely come up (there is a reason our Assessors have a long tenure) and we pride ourselves on having a...


  • Perth Airport, Australia SGS Full time

    Company Description We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world **Job...