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Operational Services Manager

2 months ago

Perth, Australia Bankwest Full time

Operational Services Manager

See yourself in our team:
Within Delivery and Operations, the Operational Services Team partners with various Bankwest teams and stakeholders to provide effective operational support.

Do the work that matters:
As an Operational Services Manager you will inspire, lead, mentor and motivate a team of colleagues to deliver consistent, effective, agile operational support through a strong emphasis on coaching and mentoring.

You will actively work towards improving individual performance and development, whilst building great relationships with internal customers and stakeholders, along with positively driving continuous improvement within your team.

The role would include, but is not limited to the following responsibilities:

- Understand the risk landscape of your team and the teams you support to deliver sound decision making and judgment as well as effectively manage active risks.
- Leading a team to deliver positive business outcomes through continuous improvement.
- Understand and embed the leadership principles to drive a high performing and engaged team
- Drive team performance through collaboration, coaching, providing feedback and coaching
- Partner with key stakeholders to identify opportunities to improve operational processes and support across the business.
- Actively seek internal and external customer feedback verbatim and leverage continuous improvement principles to drive cost effective business outcomes.
- Producing accurate and timely financial reports, for internal and external use, in accordance with accounting standards.

Your Experience, Skills & Attributes:

- Previous experience with leading highly effective teams
- Customer obsessed, both internal and external
- Ability to build and nourish strong key stakeholder relationships
- Strong organisational and project management skills
- Excellent communication skills
- Strong analytic ability
- Dynamic and adaptable to change
- A Risk Mindset - All Bankwest employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
- Demonstrated ability to think strategically and execute initiatives, at pace, that drive business value
- Demonstrated ability to think analytically and use data and insights to make decisions
- Knowledge of Bankwest systems is desirable, but not essential

Your development and career progression:
At Bankwest, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in building a brighter future for everyone. At Bankwest you can be you.

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Advertising End Date: 30/06/2023

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