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State Operations Manager

1 month ago

Perth, Australia GJK Facility Services Full time

**Introduction**:
BETTER EXPERIENCES, BETTER OUTCOMES

It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.

We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.

As a member of the GJK Facility Services team, you will have the opportunity to work with a supportive and friendly group of professionals who take pride in their work.

An exciting opportunity exists within Perth, Western Australia for a State Operations Manager to join GJK Facility Services to lead a large and diverse cleaning portfolio.

Reporting to the General Manager of Operations, the primary objective of the role is to effectively manage and oversee your allocated locations in line with our clients’ contractual agreements.

In this high-performance environment, you will achieve success by consulting with stakeholders on a regular basis while tenaciously driving performance delivery.

As you will be in constant contact with senior executives and external representatives, you will display professional presentation and communication abilities.

You will have experience in the Management of large-scale cleaning operations and a thorough working knowledge of safety systems and processes.

Proven leadership skills are an essential requirement of the role as is a strong decision-making capability.

Primary areas of responsibility and accountability include, but are not limited to:
Ensure provision of high-level customer service to client and stakeholders across a large and diverse portfolio of contracts.
Manage and oversee the Client and Contract agreed scope of works.
Handle and resolve client requests in a timely and professional manner.
Management of staffing issues, performance, and development of personnel across sites.
Manage the framework for the supervision of all cleaning personnel across the contract.
Compliance with P&L and budget in line with contract needs.

**Requirements**:

- Minimum of three years’ experience working in a Senior Cleaning Management capacity.
- Sound commercial acumen and business development.
- Exposure to managing multiple teams across multiple sites and client relationships will be highly regarded.
- Effective communication, networking and negotiation skills with the ability to achieve successful outcomes.
- Ability to work autonomously, with effective time management and diligence.
- Knowledge and experience in organisational effectiveness and operations management.
- Knowledge of relevant human resource principles and practices.
- Strong computer literacy.

What can GJK offer in return?

You will have the support of a dedicated team, the opportunity to grow within our company, excellent remuneration and staff reward and recognition incentives.

At GJK, we offer a positive work environment with ongoing training and mentoring.