Head of Customer Experience

**hummgroup **(ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of instalment products, credit cards, and business financing products has been designed around the core needs of...

Customer Experience - Head of Excellence **About InDebted** InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences - all so we can change...

**Head of Data & Analytics** - Employment Type: Full time ongoing role(permanent) opportunity - Flexible working arrangements (remote working options, flexible hours and more) - 35 hours per week 4 day or 9 day fortnight options available - Salary of $145,682 - $175,260 + Superannuation and leave loading **Do you want to ** - Increase the personalisation of...

**Job no**: 524317 **Work type**: full time **Location**: Sydney, NSW **Categories**: Information Technology - Employment Type: Full time, continuing role within UNSW IT - Excellent salary package available including generous superannuation - Location: UNSW Kensington Campus (Hybrid Working Opportunities) **About UNSW**: UNSW isn’t like other places...

**Regional Head of Customer Experience, APAC** **What you can expect** The Regional Head of Customer Experience - APAC will be responsible for leading Workvivo Customer Experience in the APAC region. You will build and lead a high-performing team dedicated to managing and growing our newly acquired customers. You will ensure an exceptional customer...

**Date**:4 Sep 2024 **Location**: Sydney, New South Wales, AU, 2000 **Company**:Healius **About Us** At Lumus Imaging, we are passionate about caring for health and wellbeing at every stage of life. Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists...

**A new adventure awaits** Zurich’s AU & NZ business has three core segments Retail, Group Insurance and General Insurance who have end-to end accountabilities to better serve their customers. They are enabled by Shared Services teams that have a large portfolio of responsibilities. Technology, Sustainability, Agile & Continuous Improvement and Strategy &...

**About us** Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling....

**12th September, 2024**: **Who are we?** Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history dating back to 1922! We are going through a massive transformational growth stage. In the last few years we’ve doubled in size and now have over 300 employees contributing to Australia’s future and our...

**Regional Head of Customer Experience, APAC, Workvivo** **What you can expect** The Regional Head of Customer Experience - APAC will be responsible for leading Workvivo Customer Experience in the APAC region. You will build and lead a high-performing team dedicated to managing and growing our newly acquired customers. You will ensure an exceptional...

The **CoE Lead/Head of Customer Experience** role represents a key leadership position within the ING Retail Bank responsible for ownership of the bank’s end to end Customer Experience program. The role has broad scope including both leadership of the “Voice of the Customer” program to translate customer feedback into actionable insights, shaping...

The Law Society of NSW is a leading membership association for solicitors, supporting the legal profession and promoting a just society. We are seeking a highly skilled Customer Experience Operations Lead to establish and develop our Customer Service Centre In-Take Team.About the RoleAs CX Operations Lead, you will report into the Head of Customer Experience...

Job No:CB18084 Location**:Drummoyne, Sydney** - Permanent Full-Time Position - 35 hours per week - Participation in 9 day fortnight scheme - Competitive salary per annum + Super - Leaseback Vehicle The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle...

Company OverviewAdvanced Navigation is a leading company in the AU market, known for its rapid growth and innovative approach to customer support. As the Head of Customer Experience and Support, you will play a key role in driving improvements to the customer experience.

Opportunity to develop, drive and lead the customer experience strategy across Qantas Loyalty - Be part of a high performing team to improve customer experiences across the customer journey - Permanent position based at our Head Office in Mascot Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty...

**Overview of the role** **Role and Responsibilities**: - Lead the global team of pre - and post-sales engineers to deliver impactful technical guidance in support of acquisition and expansion opportunities - Manage the “proof of concept” motion to convert high-potential prospects to scaled customer relationships - Empower the team in researching,...

**About this role**: - We are looking for a passionate, driven and results-oriented professional to help build the best in class customer experience across our products and services. - This individual will be responsible for driving improvements across products and processes to enable world class customer experience with NPS as a North Star metric. **What...

Job DescriptionWe are seeking a highly skilled and experienced Head of Customer Service Excellence to join our team at the HRS Group.About UsThe HRS Group is a pioneer in business travel, dedicated to elevating every stay through innovative technology. With over years of experience, our digital platform has transformed how companies and travelers Stay, Work,...

Head of Risk, Customer Solutions 46700 - Permanent - Sydney Reporting to the Head of Risk Customer & Corporate Services (CCS) and Divisional Risk, you will act as primary point of contact and risk partner to the General Manager Customer Solutions to provide end to end risk advice, oversight and challenge to their areas of responsibility. The role ensures...

Unique OpportunityWe are seeking an exceptional Customer Experience Lead to join our team at Snaphunt, a rapidly growing cloud-based mobile platform for managing complex construction activity in the field.About the RoleThe successful candidate will report to the Head of Customer Success and be responsible for managing the end-to-end customer lifecycle,...