Client Relationship Coordinator

3 days ago

Carss Park, Australia 3Bridges Community Full time

Join us on our journey, to create genuine impact for the community and beyond.

**3Bridges Benefits**
- Salary packaging & novated leasing
- Workforce wellbeing support provider
- Career development & progression support
- Employee referral and milestone reward programs
- Complimentary annual flu vaccinations
- Discounted OSHC services and gym memberships

**About 3Bridges**

We strive to give back - together.

3Bridges is a Registered Charity and a Not-for-Profit organisation with over 40 years of combined experience in partnering with local communities, and empowering individuals to live their best life, regardless of age, location, disability, or ethnicity. The diversity of our services and programs provide 3Bridges with unique opportunities to connect with the community, in a meaningful and substantial way.

**About The Role**

The purpose of this role is to provide clients with consistent, holistic support and increase client satisfaction through regular interactions. Offer complete support, understand the evolving clients' needs and codesign services to meet client requirements. Act as the primary point of contact and direct client requests to the appropriate department.

The Client Relationship Coordinator is responsible for undertaking client re-assessments and regular reviews and developing, implementing, and evaluating support plans, ensuring the service is responsive to the needs of clients to optimise their independence and wellbeing.
- Offering Seamless Experience: Ensuring the current clients receive a seamless experience within the organisation by accessing one or multiple services.
- Understanding Specific Needs: Developing a deep understanding of the unique needs and preferences of clients, including health, mobility, and social requirements.
- Personalised Communication: Maintaining regular, empathetic communication with clients and their families to build trust and understand their concerns and expectations.
- Issue Resolution: Addressing and resolving issues and concerns about care quality, staff interactions, facility amenities or other matters of care and service.
- Care Plan Oversight: Collaborating with specialists internally and externally to ensure client care plans are up-to-date, comprehensive, and effectively implemented.
- Feedback Implementation: Gathering and acting upon feedback from clients and their families to enhance care services and facilities.
- Client Advocacy: Acting as an advocate for clients, ensuring their rights and interests are represented and respected.
- Family/Carer Support: Providing support and information to families and carers about aged care processes, options, and decision-making.
- Awareness: Understanding trends in aged care, including regulatory changes, to anticipate and meet changing client needs.
- Interdepartmental Collaboration: Working with internal teams cohesively and in an integrated approach to support client care.
- Fees Management: Understand all options of funding within Aged Care, Disability, Medicare, Private Health Insurance or Private Funding to offer solutions that meet the client's needs

**About You**
- Tertiary qualifications in Health, Social Work, Community or similar (Desirable)
- Demonstrated experience in Aged Care, Disability or Community Care sector
- Demonstrated ability to create and maintain client relationships in similar roles.
- Ability to fluently speak a second language (Desirable)
- Demonstrated knowledge of quality standards within Aged Care, NDIS or Allied Health services.
- Ability to communicate clearly and effectively.
- Ability to plan, implement and evaluate services that meet the needs and interests of individual clients.
- Ability to positively interact and collaborate with all stakeholders.
- Critical thinking skills, including the ability to analyse and challenge conventional practice and ideas.

**What it means to work at 3Bridges?**

Our culture has been formed with a community spirit and passion to give back. 3Bridges aims to inspire and encourage our people to be the best they can be, through ongoing training, career opportunities and success as a valued team member.

3Bridges is committed to enabling a culture of inclusion and diversity. The people we work with and provide support to come from all walks of life and so do we. We welcome your unique contributions through your experiences, culture, opinions, ethnicity, gender identity and all that makes you an individual. Our commitment is not only because it is ethically right but more importantly, it makes us a more vibrant, strong, and accepting team of amazing people.

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