Evening Manager On Duty
6 days ago
**Job Number** 22146729
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever ne
-
Evening Manager On Duty
7 months ago
Gold Coast, Australia Marriott International, Inc Full time**Job Number** 23190792 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on...
-
Duty Manager
7 months ago
Gold Coast, Australia Frontline Recruitment Full time**The Company**: Discover this vibrant and renowned surf club nestled along the stunning Gold Coast. Renowned for a laid-back atmosphere and commitment to providing and great experiences, this venue is on lookout for an energetic and aspiring Duty Manager to join our team. This location celebrates a culture of teamwork, enthusiasm, and a passion for...
-
Duty Manager
7 months ago
Gold Coast, Australia Frontline Recruitment Full timeAre you ready for a sun-soaked leadership role? We're looking for an experienced Duty Manager to join this beachside venue on the Gold Coast. This is the perfect opportunity for someone who loves a mix of sunshine, sand, and service, and is skilled in managing both food & beverage and gaming operations. Dive into an environment where every day is a vibrant...
-
Duty Manager
7 months ago
Gold Coast, Australia Frontline Recruitment Full time**The Company**: This Surf Club, nestled on the iconic Gold Coast shoreline, is renowned for its warm and inviting atmosphere. With a focus on delivering exceptional service and memorable experiences, they have become a beloved destination for locals and tourists alike. Committed to fostering a positive work culture, they value their employees' well-being as...
-
Pub - Duty Manager
7 months ago
Gold Coast, Australia Frontline Recruitment Full timeIf you're ready to embark on an exciting journey in Coolangatta and be part of a passionate team dedicated to hospitality excellence, we want to hear from you. Don't miss this opportunity to combine your love for hospitality with the laid-back coastal lifestyle of Coolangatta. **About the Company**: Join a fast paced venue as a Duty Manager in a beautiful...
-
Duty Manager
7 months ago
Gold Coast, Australia RACV Full time**Gold Coast | RACV Royal Pines Resort**: - **Full-time**: - **Competitive Salary | Discounts on RACV products and resorts** **Great things start here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Royal...
-
Manager On Duty
4 days ago
Gold Coast, Australia Mondrian Full time**Company Description** Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and...
-
Manager On Duty
4 days ago
Gold Coast, Australia Afterpay Full time**Company Description**: Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests...
-
Duty Manager
7 months ago
Gold Coast, Australia Frontline Recruitment Full timeIf you're someone who loves being a seasoned Duty Manager, genuinely passionate about making guest experiences unforgettable and adding your touch to an amazing work culture - this is the role for you! Come be a part of this vibrant team at a lively Pub in the bustling South Gold Coast! **The Company**: Located in the heart of the Gold Coast, this...
-
Duty Manager
5 months ago
Gold Coast, Australia Village Roadshow Limited Full time**Duty Manager** **Full Time Salary** **Sea World Resort, Main Beach Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of discounts throughout our properties and access to our Village...
-
Manager On Duty
2 weeks ago
Gold Coast, Australia Village Roadshow Limited Full time**Manager on Duty** **Full Time Salary** **Sea World Resort, Main Beach Gold Coast** **About the role**: Reporting to the Front Office Manager you will be responsible for the smooth and efficient running of the reception desk, ensuring that our Front Office team exceeds our guest expectations. **Duties**: - Maintain a high presence on our reception desk...
-
Manager On Duty
4 months ago
Gold Coast, Australia Village Roadshow Limited Full time**Manager on Duty** **Full Time $70 - 75K** **Sea World Resort, Main Beach Gold Coast** **About the company**: Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining...
-
Duty Technician
2 months ago
Gold Coast, Australia RACV Full time**Gold Coast | RACV Royal Pines Resort**: - **Full-time | Wed-Sun 2pm-10pm**: - **Discounts on RACV products & resorts** **Great Things Start Here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Royal Pines...
-
Duty Manager
7 months ago
Gold Coast, Australia Atlas People Full time_**Your next opportunity awaits, and you can reap the many benefits of working while on your Atlas Adventure!**_ **What is Required from you?** - Must have an active RMLV certificate. - Must have Approved Managers License. - Have a minimum of 1 year experience as a duty manager. **About the job** - Hotel Venue. - Start as soon as possible. - Contract of 8...
-
Duty Manager
2 weeks ago
Gold Coast, Australia RACV Full time**Great things start here** - Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. - At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary...
-
Conference & Events Duty Manager
7 months ago
Gold Coast, Australia RACV Full time**Gold Coast | RACV Royal Pines Resort**Full-time**Competitive Salary | Discounts on RACV products and resorts** **Great things start here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Royal Pines Resort, a...
-
Night Duty Manager
7 days ago
Gold Coast, Australia Village Roadshow Limited Full time**Manager on Duty - Nights** **Full Time Salary** **Sea World Resort, Main Beach Gold Coast** **About the role**: Reporting to the Front Office Manager you will be responsible for the smooth and efficient operation of the ‘night’ team, ensuring optimal guest service standards are met whilst managing staffing levels. Responsible for the smooth operation,...
-
Duty Manager
7 months ago
Sunshine Coast, Australia Frontline Recruitment Full timeAs the Duty Manager, you will be at the forefront, overseeing the day-to-day operations and ensuring a vibrant atmosphere for patrons. Motivate and lead a team committed to delivering exceptional service, and contribute to the success of a beloved pub in the heart of Kingaroy. **About the Company**: Prepare for an exhilarating opportunity as you step into...
-
Manager On Duty
2 weeks ago
Gold Coast, Australia Marriott International, Inc Full time**Job Number** 23078082 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and...
-
Evening Room Attendants
1 week ago
Gold Coast, Australia AccorHotels Full time**ABOUT THE PROPERTY** Peppers Soul is a beachfront hotel towering 77 storeys over the rest of Surfers Paradise and offering prestigious luxury accommodation. From its valet parking to its impressive hatted Hyde Paradiso restaurant and expansive wine cellar, everything about this landmark hotel represents refinement. **ABOUT THE ROLE** Work in a...