Evening Manager On Duty

2 weeks ago

Gold Coast, Australia Marriott International, Inc Full time

**Job Number** 23190792

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Monitoring Property Operations**
- Monitors and ensures compliance with all Guidelines to Operations.
- Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
- Ensures employees are working in a safe environment.
- Manages all period-end inventories.

**Supporting Profitability and Revenue Goals**
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
- Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
- Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
- Administers plans and actions to keep chargebacks and rebates to a minimum.
- Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
- Manages employee hours.
- Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

**Supporting Human Resources Activities**
- Promotes participation in property safety-related programs.
- Monitors employee attendance and records absences/tardiness.
- Promotes teamwork and employee morale.
- Keeps employees informed regarding new operational procedures, standards, or programs.
- Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
- Ensures all employees have complete knowledge of emergency procedures.
- Encourages employee relations through gifts, parties, outings.
- Creates incentives that will promote better service and profit for the property.
- Assists operations manager in processing employee payroll weekly.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Duty Manager

    2 weeks ago

    Gold Coast, Queensland, Australia Frontline Recruitment Full time

    If you're someone who loves being a seasoned Duty Manager, genuinely passionate about making guest experiences unforgettable and adding your touch to an amazing work culture - this is the role for you Come be a part of this vibrant team at a lively Pub in the bustling South Gold CoastThe Company:Located in the heart of the Gold Coast, this establishment is a...

  • Duty Manager

    2 weeks ago

    Gold Coast, Australia Frontline Recruitment Full time

    **The Company**: Discover this vibrant and renowned surf club nestled along the stunning Gold Coast. Renowned for a laid-back atmosphere and commitment to providing and great experiences, this venue is on lookout for an energetic and aspiring Duty Manager to join our team. This location celebrates a culture of teamwork, enthusiasm, and a passion for...

  • Duty Manager

    3 weeks ago

    Gold Coast, Australia Frontline Recruitment Full time

    Are you ready for a sun-soaked leadership role? We're looking for an experienced Duty Manager to join this beachside venue on the Gold Coast. This is the perfect opportunity for someone who loves a mix of sunshine, sand, and service, and is skilled in managing both food & beverage and gaming operations. Dive into an environment where every day is a vibrant...

  • Duty Manager

    2 weeks ago

    Gold Coast, Queensland, Australia Frontline Recruitment Full time

    The Company:Discover this vibrant and renowned surf club nestled along the stunning Gold Coast. Renowned for a laid-back atmosphere and commitment to providing and great experiences, this venue is on lookout for an energetic and aspiring Duty Manager to join our team. This location celebrates a culture of teamwork, enthusiasm, and a passion for delivering...

  • Duty Manager

    2 weeks ago

    Gold Coast, Australia Frontline Recruitment Full time

    **The Company**: This Surf Club, nestled on the iconic Gold Coast shoreline, is renowned for its warm and inviting atmosphere. With a focus on delivering exceptional service and memorable experiences, they have become a beloved destination for locals and tourists alike. Committed to fostering a positive work culture, they value their employees' well-being as...

  • Pub - Duty Manager

    3 weeks ago

    Gold Coast, Australia Frontline Recruitment Full time

    If you're ready to embark on an exciting journey in Coolangatta and be part of a passionate team dedicated to hospitality excellence, we want to hear from you. Don't miss this opportunity to combine your love for hospitality with the laid-back coastal lifestyle of Coolangatta. **About the Company**: Join a fast paced venue as a Duty Manager in a beautiful...

  • Duty Manager

    3 weeks ago

    Gold Coast, Australia RACV Full time

    **Gold Coast | RACV Royal Pines Resort**: - **Full-time**: - **Competitive Salary | Discounts on RACV products and resorts** **Great things start here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Royal...

  • Duty Manager

    2 weeks ago

    Gold Coast, Queensland, Australia Frontline Recruitment Full time

    The Company:This Surf Club, nestled on the iconic Gold Coast shoreline, is renowned for its warm and inviting atmosphere. With a focus on delivering exceptional service and memorable experiences, they have become a beloved destination for locals and tourists alike. Committed to fostering a positive work culture, they value their employees' well-being as much...

  • Duty Manager

    2 weeks ago

    Gold Coast, Queensland, Australia CM Resort, LLC Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Competitive Salary | Discounts on RACV products and resorts Great things start here Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy...

  • Duty Manager

    4 weeks ago

    Gold Coast, Australia Frontline Recruitment Full time

    If you're someone who loves being a seasoned Duty Manager, genuinely passionate about making guest experiences unforgettable and adding your touch to an amazing work culture - this is the role for you! Come be a part of this vibrant team at a lively Pub in the bustling South Gold Coast! **The Company**: Located in the heart of the Gold Coast, this...

  • Duty Manager

    1 day ago

    Gold Coast, Australia Frontline Recruitment Full time

    If you're someone who loves being a seasoned Duty Manager, genuinely passionate about making guest experiences unforgettable and adding your touch to an amazing work culture - this is the role for you! Come be a part of this vibrant team at a lively Pub in the bustling South Gold Coast! **The Company**: Located in the heart of the Gold Coast, this...

  • Conference & Events Duty Manager

    2 weeks ago

    Gold Coast, Australia RACV Full time

    **Gold Coast | RACV Royal Pines Resort**Full-time**Competitive Salary | Discounts on RACV products and resorts** **Great things start here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Royal Pines Resort, a...

  • Duty Manager

    4 weeks ago

    Gold Coast, Australia Atlas People Full time

    _**Your next opportunity awaits, and you can reap the many benefits of working while on your Atlas Adventure!**_ **What is Required from you?** - Must have an active RMLV certificate. - Must have Approved Managers License. - Have a minimum of 1 year experience as a duty manager. **About the job** - Hotel Venue. - Start as soon as possible. - Contract of 8...

  • Conference & Events Duty Manager

    2 weeks ago

    Gold Coast, Queensland, Australia RACV Full time

    Gold Coast | RACV Royal Pines ResortFull-timeCompetitive Salary | Discounts on RACV products and resortsGreat things start hereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.At RACV Royal Pines Resort, a short drive from...

  • Conference & Events Duty Manager

    2 weeks ago

    Gold Coast, Queensland, Australia Everi Pty Full time

    Gold Coast | RACV Royal Pines Resort Full-time Competitive Salary | Discounts on RACV products and resorts Great things start here Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Royal Pines...

  • Duty Manager

    2 weeks ago

    Sunshine Coast, Australia Frontline Recruitment Full time

    As the Duty Manager, you will be at the forefront, overseeing the day-to-day operations and ensuring a vibrant atmosphere for patrons. Motivate and lead a team committed to delivering exceptional service, and contribute to the success of a beloved pub in the heart of Kingaroy. **About the Company**: Prepare for an exhilarating opportunity as you step into...

  • Manager On Duty

    3 weeks ago

    Gold Coast, Australia Marriott International, Inc Full time

    **Job Number** 23054785 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Manager On Duty

    1 week ago

    Gold Coast, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23133838 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the...

  • Duty Manager

    1 month ago

    Sunshine Coast, Australia Frontline Recruitment Full time

    **The Company**: Expect pride and fun in this Sunshine Beach Surf Club. A vibrant and bustling hub for surf enthusiasts and beachgoers. With prime location on the stunning Sunshine Coast, this venue offers an incredible experience for both locals and visitors alike. As one of the most popular surf clubs in the area, the aim is to provide excellent service,...

  • Duty Manager

    2 weeks ago

    Sunshine Coast, Australia Frontline Recruitment Full time

    **The Company**: Expect pride and fun in this Sunshine Beach Surf Club. A vibrant and bustling hub for surf enthusiasts and beachgoers. With prime location on the stunning Sunshine Coast, this venue offers an incredible experience for both locals and visitors alike. As one of the most popular surf clubs in the area, the aim is to provide excellent service,...