Inbound Customer Service Representative

3 weeks ago


Surry Hills, Australia ASTIA Full time

**Who is ASTIA?**

ASTIA is a well-established contact centre located within walking distance from Central Station in Surry Hills. We provide value-added solutions to our clients and strive to deliver the highest level of customer engagement and brand loyalty.

ASTIA has recently experienced some business growth and is looking for inbound
superstars to join our one of our financial services clients.
- Handling inbound enquiries for existing customers
- Maintaining a high standard of communication and customer engagement to ensure an outstanding experience for everyone who engages with the client.
- Adhering to all legislative and quality assurance components

**Who we want?**
- Background in customer-service in a phone-based environment preferred but not necessary.
- Ideally, experience in financial services.
- Excellent communication skills. An ability to build and maintain rapport
- Be passionate about customer service and giving the customer a first-class customer experience on every call
- Positive attitude and willingness to learn

**What’s in it for you**
- Salary + super + commission
- Full-time positions available
- Industry related training for permanent residents
- Convenient location, close to public transport (Central Station)
- Exciting and rewarding team culture
- Quarterly recognition awards
- Young and vibrant workplace
- Rewarding Employee Incentive Program
- Optional social gatherings and regular activities/functions
- Growing company with progression opportunities

**All applicants must be over 18 and have full working rights in Australia - Working Holiday Visa’s Welcome**

**Salary**: From $58,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission

Ability to commute/relocate:

- Surry Hills, NSW 2010: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Expected Start Date: 27/02/2023



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