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Service Coordinator

4 months ago

Bolton Point, Australia Bolton Clarke Full time

Competitive Salary + Super + Salary Packaging Benefits up to $18,550
- Part time 32 hours a week | No weekends
- Located in Bolton Point

We’re currently looking for a Service Coordinator to join our Packaged Care teams servicing our New South Wales
- **Hunter / Newcastle Region. **The role we have on offer is a 32 hours per week located in our At Home Support office at Bolton Point.

The main aim of a Home Care Package is to assist people in living at home for as long as possible, enabling them to have the choice and flexibility in their at home support and assist consumers and providers to maximise this choice and flexibility.

The purpose of this role is to ensure the client's needs are met through the effective scheduling & coordination of services. This role delivers results through strong stakeholder relationships and good time management.

**Why should you join Bolton Clarke?**
- $15,900 Salary packaging + $2,650 meal and entertainment allowance
- Career progression and development opportunities
- A very supportive, flexible, and positive team culture
- Employee Assistance Program
- Reimbursement of $0.78per/km you travel when using your own vehicle
- Health Insurance discounts with Medibank
- Gym and Wellbeing benefits
- Employee referral program - earn $$ for referring your friends and family
- Free Flu Vaccinations
- Discount on selected car dealerships
- Travel and Flight benefits

**Key Responsibilities of a Service Coordinator**:

- Responding to client requests and arranging at home care support and services on their behalf
- Receiving calls from our Customer Service Centre and providing support in a timely manner. All calls in NSW come through our Parramatta site
- Developing and maintaining relationships with clients and/or their carers to ensure their “At home support” needs are being provided in a timely and quality manner
- Developing and maintaining relationships with service providers to ensure service coordination and all relevant client information is obtained accurately
- Maintaining accurate documentation and updating in any changes in our client management system

**What do we need from you?**
- Certificate 3 in Aged Care/Disability/Community Services
- A customer service focus with excellent communication (written and verbal) skills
- Excellent computer skills with demonstrated experience in MS Office
- Demonstrated commitment and experience in providing high quality customer service
- A passionate, customer focused approach to supporting older people to remain living at home
- Excellent organisational and time management skills and ability to work within limited time frames
- Police Check (Valid within the last 3 years)
- Current flu vaccinations (or willing to obtain)
- Covid vaccination evidence in line with current requirements