Venue Manager

7 months ago

Castle Hill, Australia Flower Child Cafe Full time

Flower Child Cafe, a renowned brand with three venues in Sydney (Castle Towers, Chatswood, & Warringah), is on the hunt for an enthusiastic and hands-on Venue Manager to steer our front of house & bar operations at Castle Hill.

**Location**: Castle Towers Shopping Centre, right below the metro station.

**About the Role**:The Venue Manager will work in close collaboration with the Kitchen Manager and will have direct interactions with the General Manager and the Managing Director. This is a full-time position, demanding commitment 5 days a week, with flexibility to step in when required.

**Key Responsibilities**:

- Oversee daily venue operations ensuring optimal guest satisfaction.
- Collaborate effectively with the Kitchen Manager for smooth day-to-day functioning.
- Hire, train, and, when necessary, terminate employees.
- Report and liaise regularly with the General Manager and Managing Director.

**Desired Qualities and Skills**:

- **Soft Skills**: We value leadership, exceptional people skills, and a knack for training over everything. We're looking for someone who is not just friendly but can foster a warm, familial environment among staff.
- **Hard Skills**: Basic knowledge of menus, coffee, and customer service is a must.
- **Experience**: Previous experience in customer service, hiring, and training is necessary.
- **Commitment**: Willingness to work on weekends and all public holidays. Puts the team's needs above one's own, ensuring a cohesive and supportive work environment.

**What's in it for you?**
- Join a respected and growing brand within Sydney.
- A competitive salary with staff parking discounts.
- Opportunity to make a genuine impact in our Castle Hill location.
- Work in a bustling environment directly under the metro station, making commute a breeze.

At Flower Child Cafe, we believe in cultivating both hard and soft skills. While the technicalities of a menu or customer service procedures can be taught, it's the inherent qualities of leadership, camaraderie, and a genuine passion for service that set our team apart.

**Job Types**: Full-time, Permanent

**Salary**: $63,000.00 - $68,000.00 per year

Schedule:

- Day shift
- Public holidays
- Weekend availability

Supplemental pay types:

- Performance bonus
- Tips

Application Question(s):

- Are you willing and able to work on weekends, public holidays, and step in during emergencies or high-demand periods
- Share a challenging situation you faced with a team member and how you resolved it. How did this experience shape your leadership approach?

**Experience**:

- Customer service: 2 years (preferred)
- Coffee: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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