Duty/venue Manager

6 months ago

Rooty Hill, Australia rhrgroup Full time

Are you a natural leader with a passion for delivering exceptional customer service and maintaining high operational standards? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we have the perfect role for you

West HQ is seeking a dedicated and experienced Venue Manager to oversee the day-to-day operations of our premier entertainment and leisure destination. As a Venue Manager, you will play a pivotal role in ensuring the smooth running of our venue, maintaining the satisfaction of our guests, and upholding the highest standards of service excellence and compliance.

**Key Responsibilities**:

- Handle all escalated customer queries and complaints with diplomacy and tact, ensuring prompt resolution and maintaining customer satisfaction.
- Oversee the appearance and performance of all club staff and club facilities, ensuring that a high standard is maintained at all times to enhance the overall guest experience
- Deliver professional customer service to maintain and retain members, creating a welcoming atmosphere and fostering long-term relationships with our valued customers.
- Ensure that all incidents and injuries are reported promptly, following proper procedures, and assist in conducting investigations as necessary to maintain safety and security within the venue.
- Lead by example, proactively communicate and reinforce operational, legislative and regulatory requirements, taking appropriate action when breaches of policy and procedures occur.
- Provide first aid to staff and customers as needed.
- Act as the Chief Warden and RSA Marshall for the Club.

**What you will need to be considered?**
- Previous experience in a similar role within the hospitality or entertainment industry.
- Strong leadership skills with the ability to mentor, motivate and develop team members.
- Excellent communication and interpersonal skills, with the ability to handle challenging situations with professionalism.
- Excellent conflict resolution abilities.
- A proven ability to problem solve and troubleshoot.
- Demonstrated sound judgement and accurate decision making ability.
- Current RSA, RCG, and Advanced RCG certifications.
- Valid First Aid, CPR and Advanced Resuscitation Certificates.
- Relevant Diploma / Degree qualifications (desirable).
- Willingness to work a roster with a variety of shifts including; mornings, afternoons, nights, over nights, weekends and public holidays.

**Why Join West HQ?**

At West HQ, we pride ourselves on fostering a supportive and inclusive work environment where innovation and excellence are celebrated. As part of our team, you'll have the opportunity to work alongside passionate professionals in a dynamic and exciting industry.

Benefits include:

- Complimentary meal in our comfortable staff room
- Free gym membership and pool access
- Staff discounts across the precinct, including F&B and accommodation
- Rewards & Recognition program and birthday treat
- Onsite secure parking
- Health & Wellbeing initiatives
- Ongoing training and development opportunities.

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